Telcos slammed for sleazy NBN sales
The use of high-pressure sales tactics by telcos trying to sell NBN services to households and small businesses has been condemned by groups representing consumers and the telecommunications industry.
Telecommunications Industry Ombudsman (TIO)
News about Telecommunications Industry Ombudsman (TIO)
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Hundreds of households, small businesses ‘lose’ phone numbers during NBN migration
New research released by the Telecommunications Industry Ombudsman has highlighted complaints from households and small businesses migrating to the National Broadband Network that have unexpectedly lost their fixed-line phone number.
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Telco complaints are too damn high, government says
The Telecommunications Industry Ombudsman (TIO) could be scrapped under government proposals to deal with soaring complaints about phone and Internet services.
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Telco complaints hit nine-year low as NBN migration bares fruit
Telecommunications consumer complaints to the industry ombudsman have fallen to their lowest level in nine years during the most recent quarter according to figures released by the Telecommunications Industry Ombudsman (TIO).
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TIO reform paper targets ombudsman's complaints process, customer awareness and jurisdiction
A discussion paper has been released by the Department of Broadband, Communications and the Digital Economy, calling for submissions on the effectiveness of the Telecommunications Industry Ombudsman's role in dispute resolutions between telcos and th...
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