Google Cloud and a Chromebook might be your next contact center
The next time you call customer service, you may get an answer from a Chromebook.
Avaya
News about Avaya
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US judge makes Avaya give access to maintenance commands on some PBXes
Avaya must give its customers access to maintenance software for some enterprise phone switches so they can service the systems themselves or hire a third party to work on them, a US federal judge has ruled.
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Avaya tried to monopolize maintenance, jury says in $60M verdict
A federal jury in New Jersey has handed a setback to Avaya, ruling that it illegally tried to quash competition for service on its enterprise communications equipment.
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CIOs need to rethink their roles, MIT symposium panelists say
By now, it's become a tired old tech industry bromide: CIOs need to be business-savvy.
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Lawmakers question patent complaint process at USITC
The U.S. Congress should limit the ability of patent holders that don't make products to file infringement complaints at the U.S. International Trade Commission because of a huge increase in cases there, representatives of some companies told lawmake...
Features about Avaya
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FAQ: What's going on with Nortel?
With Nokia Siemens bidding on Nortel's wireless business and Avaya rumored to be grabbing up its enterprise gear, it is all but inevitable that the rest of company will be broken up and sold off in pieces, which raises questions. Here are some of the...
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