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  • 24 October 2018 16:56

Vault Leverages Dynatrace to Deliver Seamless Customer Experience Through its Secure Cloud Ecosystem

The collaboration offers government agencies the ability to proactively resolve performance problems and automate cloud operations

24 October, 2018 -- SYDNEY, Australia – Vault, the ASD certified secure, sovereign community cloud for government and critical infrastructure announced that it is leveraging Dynatrace’s software intelligence platform to enhance government service excellence and meet the challenges of the secure government and critical infrastructure cloud environment. The announcement was made during Dynatrace’s premier customer and partner conference, Perform Canberra 2018, on 23 October 2018.

Vault customers now have the option of deploying Dynatrace® within specific projects stored on Vault’s ‘Protected’ cloud architecture. Customers who implement Dynatrace will be able to auto-discover and monitor all the components and dependencies of their IT stack running within Vault’s secure cloud ecosystem. The AI capabilities in Dynatrace enable it to serve-up precise and actionable root cause analysis of potential issues across the technical environment. This allows government agencies using Vault’s cloud to automate cloud operations and proactively resolve performance problems before users are impacted.

Dynatrace’s deep configuration management database (CMDB) integration capabilities also create a continuously updated, real-time service map of the entire IT architecture topology. This will be invaluable in enabling government IT teams to overcome the complexities of modern cloud ecosystems, by automating the detection of IT service components and dependencies. As a result, they can maintain the CMDB in real-time, with far greater simplicity, accuracy and richer detail than can be achieved with traditional approaches.

“As more government services transition from legacy platforms onto cloud platforms, it is vital for citizen information to be stored on an ASD certified community cloud that can safeguard data while prioritising privacy, security and sovereignty at all times. In addition, the service quality Australian citizens have while interacting with government services should mirror those of their favourite consumer services,” said Vault Founder and CEO, Rupert Taylor-Price.

Martyn Beal, Government Territory Manager ANZ at Dynatrace agreed that as more government agencies roll out services in a manner that is convenient and secure, they need to have visibility of any red flags.

“Successful businesses today understand the importance and value of having applications and software that work perfectly. It is critical that any business that provides an online service can deliver flawless user-experiences and the same can be said for the Australian Federal Government’s digital platforms,” said Beal. “If citizens have issues using government websites, they’ll stop using them, ultimately hindering the government’s push to embrace digital platforms. By leveraging the AI within Dynatrace and the ‘Protected’ Vault cloud, we can now offer a secure government cloud while providing a platform that ensures the type of seamless experience that today’s citizens expect.”


About Vault

Vault is an Australian ASD certified cloud service provider that operates the country’s largest secure, sovereign, hyperscale community cloud for government and critical infrastructure. Vault’s cloud infrastructure resides in highly secure data centres to provide consistent, fast and scalable performance so that our clients can focus on their core business and scale from development to production rapidly without worrying about security, performance, reliability or capacity.

As an organisation, Vault takes securing the nation’s data and privacy seriously and operates entirely within the legal jurisdiction of Australia and data held is not subject to the laws of a foreign country. Vault is the only Australian Hyperscale cloud built exclusively for security. Taking the needs of organisations into consideration, Vault has engineered high performance systems designed to scale up and scale out to deliver order of magnitude performance on legacy IT systems.

Today Vault is a trusted cloud provider to some of Australia’s most sensitive data and mission critical systems. We have a proven track record in working with major Government agencies and enterprise to move to the cloud as part of their digital transformation journey.

Vault’s services are delivered through partners including Fujitsu, Leidos, RXP, Agile Digital, Accenture, ASG amongst others.

For further information, please visit

About Dynatrace

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises, including 72 of the Fortune 100, trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivalled digital experiences. Curious to see how you can simply your enterprise cloud? Let us show you. Visit our trial page for a free 15-day Dynatrace trial.

To learn more about how Dynatrace can help your business, visit, visit our blog and follow us on Twitter @dynatrace.

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