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IT Technical Support Executive - Level 1/2

Full Time
Posted on 25.03.2018

Our client is seeking a Technical Support executive to join their IT support team on an ongoing contract basis. The team is responsible for delivering exceptional customer service to this blue-chip companies legal department.
The role:

  • Predominately an internal client facing role looking after this large blue chip company's legal department
  • Majority of the role focuses on roll out of laptops - Repair, Upgrade and Uplift (software and hardware)
  • Hardware rebuilds / spec upgrades for outdated laptops to enhance speeds for the company's internal clients
  • Picking up issues from the company's internal intranet and solving
  • Providing onsite and remote support in a timely manner
  • Respond to all incoming Service Desk (Desktop, Application and Password Reset) calls promptly and efficiently
  • Log all reported IT related Incidents
  • Resolve IT faults and issues with a high focus on first call resolution
  • Assign IT faults to support groups
  • Monitor & action Service Desk Requests / Faults logged online into ITAM queues

The candidate:
  • Be eligible to work in Australia
  • Possibly come from a Technical Support or Desktop support role or equivalent
  • Will abide by the company's rules and procedure
  • Windows 7/10 Operating System experience / windows internet explorer
  • Microsoft Office / Outlook experience
  • Software application troubleshooting or Hardware installing/troubleshooting
  • Experience in call logging, escalation and follow up procedures
  • Basic understanding around VPN configuration and troubleshooting
  • Networking troubleshooting skills - desirable only
  • Printer troubleshooting skills - desirable only

If you are looking for a stable career opportunity that can lead to level 3 and team lead positions apply now!!
Please submit CV in WORD format ONLY

How to Apply?

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