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Help desk Support Analyst

Full Time
Posted on 25.03.2018

Our Client
Established over 50 years ago, our Client and has grown to become a global group with over 200 operations across 8 countries. It is one of the top five operators in the world within its industry.
Your New Role
The Helpdesk Analyst provides responsive "first-point-of-contact" customer service and technical support to our Client's IT users by diagnosing and troubleshooting incidents in an efficient and effective manner to meet the IT department's operational objectives.

  • Provision of responsive and high-quality Tier 1 support and incident resolution for application software, commercial and in-house, in accordance with agreed service levels
  • Provision of responsive and high-quality Tier 1 hardware support and incident resolution, in accordance with agreed service levels
  • Accept support requests including creation of IT Incidents, and coordinate fulfilment of Incidents
  • Perform initial analysis, prioritisation and resolution of service requests, referring to senior support analysts, Tier 2 and Tier 3 support or third-party providers as appropriate
  • Perform and coordinate end to end Tier 1 service request fulfilment and Incident management processes to ensure service requests and Incidents are completed within specific timeframes
IT Helpdesk Analysts may be required to participate in the on-call and after hour's roster and additionally, travel to locations for work purposes both within the state and/or interstate may be required from time to time.
You Bring to the Role
  • Minimum of 1-3 years' experience in an IT support role or helpdesk environment
  • Proven incident analysis and resolution skills
  • Demonstrated hardware diagnostic skills
  • Demonstrated working knowledge of core and non-core applications
  • Demonstrated high level of interpersonal and communication skills
This truly is a role not to miss out on so if you match the above requirements please APPLY NOW!

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: James Clark

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