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HELP DESK / SUPPORT

Graduate Reporting/Monitoring Analyst

Contract/Casual
QLD, Brisbane
Posted on 01.12.2018
  • 4 on 6 off 24/7 rotating roster
  • Initial 6 month contract + extensions
  • Identify bottlenecks and system errors as they occur



Monitoring errors coming into the Service Desk to identify any bottlenecks. You will be required to run daily client, management & department reports

Brisbane

As the Monitoring Analyst you will be tasked with monitoring errors coming into the Service Desk to identify any bottlenecks should they occur. In this role, you will be required to run daily client, management and department reports.

This is a 24/7 rotational shift position requiring an individual to work various shifts including a night shift on a 4 on 6 off roster. A significant part of this role will also be responsible for reporting related to the transactional volumes in the Payment Gateway.

Key Responsibilities:

  • Identification of all critical and non-critical errors as they occur and taking the appropriate action via the Gateways escalation procedure. Initiate appropriate actions during downtime and / or maintenance windows
  • Keep up to date with all our processors error codes and meaning.
  • Consistent monitoring and refreshing of monitoring tools available.
  • Identification of any Gateway or Processor outage and the logging and reporting of such outage.
  • All Gateway staff is required to monitor the Authorization and Capture of transactions going through the system.
  • Any anomalies must be picked up upon and escalated accordingly through the correct procedures as laid out by Gateway Team Lead.

Essential Skills:
  • Strong stakeholder management skills
  • Ability to develop high level reports on systems and support
  • Previous experience in the identification of errors
  • Experience in monitoring customer support and incident tickets, or from a background in a similar role


To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Bianca Wruck on 07 3339 5612. Please quote our job reference number: 200174420.

Reference Number: 200174420_1

Contact Details:

How to Apply?

Click on the link below

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