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Senior Business Analyst x 2 - ServiceNow

Temporary
QLD, Other
Posted on 01.10.2018
-> 95.00 Per hour


Our client, a large complex government agency, are currently sourcing 2 x Business Analyst's with ServiceNow project implemenation experience to work with business units across projects to document and improve business processes that provide both internal and external customers with easier and more streamlined access to these services.

The Business Analyst will engage with service owners across the department to meet agreed project timeframes and deliverables and will report to the Principal Project Manager.

The Business Analyst will be required to;

  • Work with key business areas across Corporate Services to document and analyse workflow processes relating to service offerings of the Service Transformation Project.
  • Utilise information and communication technology skills to enhance productivity in the diverse areas of the department.
  • Proactively manage key stakeholder relationships, and lead and conduct workshops and meetings as required to define business processes, and ensure improved outcomes.
  • Analyse and document business processes and related ICT requirements and take a lead role in the development of ICT system requirements specifications, including logical design.
  • Take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
  • Apply and monitor the use of required modelling and analysis tools, methods and standards, giving special consideration to business perspectives.
  • Conduct investigations at a high level for strategy studies, business requirements specifications and feasibility studies.
  • Prepare business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.

Evaluation Criteria:

50% - Demonstrated experience in the analysis and documentation of business services, and providing achievable recommendations for service improvements, through online channels
50 % - Demonstrated success in managing relationships with stakeholders, clients, customers, engaging necessary subject matter experts and resources to achieve mutually beneficial business outcomes.

To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No. 4A/19231

Your interest will be treated in the strictest of confidence

How to Apply?

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