Jobs on Good Gear Guide.


IT Service Centre Senior Support Officer

Full Time
VIC, Other
Posted on 01.10.2018
AUD 77512.00 -> 78512.00 Per year

Role Purpose

The IT Service Centre Senior Support Officer - AV is part of a dynamic customer-focused team of IT support professionals providing front line support to their customer base. The role is responsible for supporting a wide variety of technologies including desktop, network, AV and telephony. The role will have a strong focus on customer service, AV support and will require the incumbent to utilise advanced AV skills. This role is required to work across a number of University sites on a rotating roster basis including Parkville, Alfred Centre (Prahran) and CBD.

Key responsibilities

1. Provide face-to-face and telephone technical support for users of IT services, resolving all customer problems and queries in an effective and timely manner

2. Provide advanced AV technical support and troubleshooting for customers and act as a key liaison point to provide specialist advice, expertise and support in relation to AV services across all SC City sites

3. Provide AV technical leadership, guidance and on the job training to IT Service Centre Support Officers

4. Provide support IT for desktop, network and telephone related issues and ensure support provided is in accordance with Service Level Agreements and the Standard Operating Environment

5. Continuously improve IT services by identifying opportunities for improvement, investigating and documenting these, and working with the Service Centre Manager, team leaders, team members to implement the approved improvements

6. Following agreed procedures, respond to requests for assistance by providing information and advice to users to empower them to resolve their own issues

7. Maintain accurate log entries in Remedy of all faults and resolution details


8. Escalate technical queries as required to other appropriate eSolutions and university departments and ensure they are resolved with appropriate communications back to the customer

9. Maintain current knowledge and keep abreast of emerging technologies and best practice in areas of operation, for the purpose of supporting processes such as policy development and change management

How to Apply?

Click on the link below

Click here for more information about this job

Jobs you may also be interested in ...

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?