Jobs on Good Gear Guide.


IT Service Desk Analyst

Full Time
Posted on 16.01.2018

Our Federal Government Client is seeking to engage a talented IT Service Desk Analyst.
Under limited supervision, you will:

  • Assist the client employees on the phone and via email with incidents and service requests within an ITIL framework;
  • Undertake Level 1 and 2 Desktop support for employees, including hardware maintenance, hardware replacement and remote site support;
  • Perform systems administration and asset management tasks; potentially including hardware relocations and asset auditing;
  • Undertake trend analysis and incident resolution, including the additions to and maintenance of knowledge database information;
  • Update internal operating procedures;
  • Aid with the research, evaluation, and recommendations for improving service delivery to client employees.

To be successful in your application you will have:
  • A minimum of 12 months experience in the provision of L1 and L2 Service Desk deliverables in a technical environment;
  • Demonstrated high standards of client liaison and problem resolution skills;
  • Knowledge and experience in the use of Windows 7, Office 2010, Citrix, Active Directory, smart devices;
  • Provided example/s of procedural documentation is highly desirable.

Apply now for immediate consideration - contact Dan Carn on 02 6245 1724 or email:

Due to security clearance requirements for this role, candidates must be Australian Citizens who currently hold or are able to gain an Australian Government security clearance

Please note: only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Dan Carn

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