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HELP DESK / SUPPORT

Application Support Analyst - Level 2

Contract/Casual
QLD, Brisbane
Posted on 21.12.2017
  • 12 Month Contract ? Brisbane CBD Location
  • Competitive hourly rate on offer
  • Early January 2018 start with interviews commencing immediately



Bring your background in proven experience providing outstanding technical support to clients within the eCommerce or Payments industry.

Brisbane

Bring your background in proven experience providing outstanding technical support to clients within the eCommerce or Payments industry.

Reporting to the Manager of Customer Operations you will provide Level 2 technical support to internal and external customers.

Key Duties

  • Log issues and follow phone or email escalation requests
  • Administration of client on boarding
  • Profile configuration and reporting
  • Second level technical support to the level one support team
  • Manage escalated technical incidents
  • Record and track tickets within the CRM system
  • Escalate tickets as required to the Engineering team
  • Prepare and distribute communications with customers, partners and services providers
  • Daily, weekly and monthly administration tasks

Required Experience:
  • Proven experience in a Technical Service Desk position
  • Prior experience supporting eCommerce/payments industry products and services
  • An understanding of web programming languages
  • Prior knowledge of IP networking
  • Demonstrated experience in CRM and Microsoft Office applications

You will need to bring with you to this role your drive to learn and a strong problem solving attitude as well as a high level of verbal and written communication skills.


To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Bianca Wruck on 07 3339 5612. Please quote our job reference number: 200173342.

Reference Number: 200173342_2

Contact Details:

How to Apply?

Click on the link below

Click here for more information about this job

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