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Technical Field Engineer

NSW, Sydney
Posted on 12.06.2017
  • Long term contract, Top Tier client
  • Ticket management tool experience such as SNOW, HPSM, Remedy.
  • Great remuneration

Fantastic opportunity for (multiple) skilled level 1 & 2 support Field Engineers to join this top tier client on 2-year contract basis, Sydney


Fantastic opportunity for skilled level 1, 2 Support Field Engineers to join this top tier client on 2 year contract basis, based in Sydney

What you will be doing

  • Providing high-level customer support, adept at handling ticket management tools and processes.
  • Providing both remote or local software service; post-sales or service delivery support
  • Providing technical support to authorised service providers
  • Accountable for customer-facing and internal completion of company policy
  • Utilising monitoring tools and procedures to identify problem prevention opportunities

What you will ideally have
  • Excellent communication skills
  • Excellent problem-solving skills
  • ITIL certification
  • 2-4 years comparable experience
  • Experience working with ticket management tool such as SNOW, HPSM, Remedy.
  • Ability to work within a team environment
  • Understanding of general/technical aspects laptop, desktop tablet, mobile handset including Android and IOS
  • Basic Networking O/S, and troubleshooting knowledge

If this is the role for you, don't miss out, apply today to be considered!

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Coral Shankland on 0294645631. Please quote our job reference number: 200173500.

Reference Number: 200173500_2

Contact Details:

How to Apply?

Click on the link below

Click here for more information about this job

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