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Application Support Technical Lead

Full Time
QLD, Other
Posted on 21.11.2017


Our client is a rapidly growing software company producing Point of Sales (POS) systems for the retail and hospitality industries. They have created a new role in the level 2 support team for the company to reach even bigger heights

Your role will be essentially that of a 2IC. You will help with training, rostering, and leadership, while also bringing the technical proficiency and customer service to wow clients.

Day to day the Level 2 Support Team is answering escalated client calls, and assisting in the support of hardware supplied by the company in the course of business.

You will be working in a windows environment and be well versed in SQL, and be able to identify issues in code Commercial experience with POS systems would be highly desirable.

You will be second in charge of a team supporting some of the most complex software in Brisbane. You will be working in a high pressure environment, but alongside a team that loves having fun along the way.

Responsibilities:

  • Resolve an extensive array of escalated software technical issues reported by clients quickly and efficiently, working to tight deadlines in a high pressured environment
  • Liaise effectively with Clients and staff to ensure the delivery of high quality support.
  • Install, upgrade, test, troubleshoot, configure and report on all the company's additional modules e.g. Loyalty, Inventory, etc.
  • Utilise diagnostics tools, SQL scripting and reporting to pinpoint inconsistencies within databases unique to the company.
  • Configure company software and additional modules to ensure their smooth operation across a network.
  • Manage installations/upgrades
  • Test alpha builds of software applications released by Research and Development prior to Beta/general client release.
  • Manage and maintain internal reporting systems, including site performance management reporting. Ensure POS locations are syncing to their Head Office systems.
  • Provide general advice to internal staff members on how to run and use internal systems

What you possess:
  • Support Desk experience including user support, service delivery and customer relationship management.
  • Keep up with industry and technology improvements.
  • Proven experience in company used software, Specifically SQL and POS
  • Experience in meeting and exceeding KPIs will be highly regarded.

To submit your application, please apply online using the appropriate link below quoting Ref No: 4B/26092. Your interest will be treated in the strictest of confidences.

How to Apply?

Click on the link below

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