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ITSM OR iTIL Business Analyst

NSW, Sydney
Posted on 16.11.2017
  • Exp in IT Service Management
  • Exp in Remedy Tool
  • Contract

A Large Government sector is looking for a Business Analyst with strong experience in ITSM/ITIL .


Great opportunity for an experienced Integration Business Analyst to join a leading top-tier government organization. You will be involved in Transition projects in ITSM Space using Remedy Tool set and work with Integration Architects

To be successful in this role you will have the following skills and experience:

  • Solid Business Analyst Skills.
  • Experience delivering ITSM solutions, using BMC Remedy platform.
  • Thorough understanding of Information Technology Service Management principles.
  • Thorough understanding of Service Management Design principles.
  • Experience with working Vendors in a solution delivery environment.
  • A good understanding of service desk models and processes.
  • Good verbal and written communication skills and the ability to deal effectively with people at all levels.
  • Experience:
    • Business Analyst Lead in business process improvement initiatives.
    • Business Analyst team member in major end-to-end business process re-engineering or business transformation initiatives.
    • Business Analyst team member in major Information Technology delivery projects ensuring solution enables business processes.
    • 1-3 years of Business Process Improvement /Re-engineering, Data Analysis, System Functional & Non Functional Analysis experience.
    • Knowledge of the Business Analysis, Lean Six Sigma (or equivalent) methodology and Tools.
    • ITIL Foundations Certification highly desirable and/or equivalent operational Service Mgt experience
    • Experience in Integration and/or ITSM Tool Interfaces highly desirable

Please press "APPLY" button or alternatively send in your cv to

Please note only shortlisted candidates will receive the call.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Supritha Devadiga on +61294645710. Please quote our job reference number: 200172918.

Reference Number: 200172918_2

Contact Details:

How to Apply?

Click on the link below

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