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Commercial Loan Documentation Specialist

Full Time
Other
Posted on 22.11.2017

Our client is seeking a Customer Solutions Representative to work in their busy Loan Centre which provides end-to-end loan processing for commercial and retail loans. You will work across 8 core teams in our Brisbane office and work closely to prepare, settle, fund, release and maintain loans for our customer.
Key responsibilities of the position:

  • Validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
  • Monitor the service event through completion for compliance
  • Manage the service requests of customers through different access channels
  • Review customer feedback related to customer entitlement and case management
  • Provide basic analysis of cases
  • Accurate entitling of customers and routing for service or dispatch in order to meet or exceed service levels
Successful candidates would have:
  • Strong communication skills both written and verbal
  • Experience in customer facing role either remote or face-to-face
  • Proficient computer skills and technology awareness
  • Demonstrated data entry accuracy
  • Knowledge in call routing and case management processes, case logging systems and obligation systems (desirable)
  • Loan Centre experience (desirable)
If this sounds like you, take the next step - APPLY NOW! Or for a confidential discussion, contact Vidya Sadawarte on 07 3319 7501.

How to Apply?

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Contact Details

Contact Name: Vidya Sadawarte

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