Jobs on Good Gear Guide.


Service Desk Consultant - Must have baseline or NV1 clearance

Full Time
Posted on 18.10.2017

Our client, a large multi-national corporation is currently requiring Service Desk Consultants to join their team. This is a front of house service desk role, primarily the role is to manage Incidents and Service Requests, actively inform the customer on status and manage suppliers to deliver to service levels for a range of complex products and services available to our customers, while actively contributing to knowledge management, customer satisfactions and service improvement.
The team:

  • This is a dynamic team
  • Opportunities for all career minded individuals to work their way to the top or into any of their hundreds of departments
  • Although this is a contract, we are looking for people who want to stay with the company long term
Responsibilities will include:
  • Manage Customer Incidents and Service Requests using SMEC Remedy 7.6 or other Service Management Tools (Service NOW)
  • Resolve Incidents and Fulfil service request using various tools e.g. MICA, TACAS, Cisco Call Manager
  • Actively manage 3rd parties to insure customer SLAs are met
  • Keep the customer informed on status of Incidents or service Requests.
  • Update articles in SMEC Remedy Knowledge Management system or equivalent.
  • Must have baseline or NV1 clearance - MUST
  • Career minded
  • Wanting a long term opportunity with a global company where you can climb the ranks
  • ITIL experience desirable but not essential
  • Confident over the phone
  • Experience in customer service / help desk ideal but not essential
  • Might have experience typing up tickets but not essential
  • Can work flexible work a variety of hours in a 24/7 team
The perks:
  • Big multinational
  • Lots of opportunities to move into various departments in hundreds of different fields
  • Award ceremonies and bonuses for successful work
  • Stable and profitable
  • Great exposure to the inner working of a mammoth sized organisation
  • New offices and close to public transport
  • Approachable management / the most friendlty boss in the industry
Please apply immediately if you are seeking experience working in a large corporation for a career opportunity.
Please submit CV in word format ONLY.

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Colby Zurlini

Jobs you may also be interested in ...

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?