Jobs on Good Gear Guide.


Service Desk Consultant

NSW, Sydney
Posted on 19.09.2017
  • Market leading brand
  • CBD Location
  • Initial 6 month contract, potential to extend

Looking for an experienced Service desk consultant for a well-regarded team.


Fantastic opportunity for an experienced Service Desk Consultant to join this market leading company.

Brief on the roles & responsibilities:

  • Manage Customer Incidents and Service Requests using SMEC Secure Remedy and Service Now
  • Resolve Incidents and Fulfil service request using various tools e.g. MICA, Cisco Call Manager
  • Actively manage 3 rd parties to ensure customer SLAs are met
  • Keep the customer informed on status of Incidents or service Requests.
  • Update articles in SMEC Remedy Knowledge Management system and Service Now
  • Provided mentor support to first level team members
  • Update identified gaps to existing procedures/work instructions.
  • Manage and assist with escalations and service improvements
  • Provided weekly updates/mitigation of tickets
  • Assist the Service Desk Team Manager with various requests/escalations
  • Assist the Subject Matter Expert with various duties and requests
  • Adhere to SLA s for Service Requests and Incident handling
  • Monitor and Manage Incidents and Service Requests queues
  • Participate and Adhere to jeopardy management processes

Skills desired:
  • ITIL Foundation Certificate preferred
  • Minimum Baseline Security Clearance preferred
  • Excellent communication skills
  • High level of problem solving skills
  • Capability to investigate, analyse and advise customers
  • Proven ability to manage to tight deadlines
  • Experience in managing issues from End to End.
  • Demonstrated ability to assimilate to new technology, procedures and products.
  • Demonstrated ability to adapt to change

Do not hesitate in applying to be considered!

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Aishwarya Raghotham on 02 9464 5514. Please quote our job reference number: 200171522.

Reference Number: 200171522_2

Contact Details:

How to Apply?

Click on the link below

Click here for more information about this job

Jobs you may also be interested in ...

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?