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IT - OTHER

Enterprise Applications Administrator

Temporary
QLD, Other
Posted on 09.06.2017

  • 12 Month Contract in the CBD with potential extension

  • Bring your applications experience to a respected government organisation

  • You will be part of a large highly skilled team and develop your skills to the next level



  • Our client is a reputable government organisation in QLD, known for its proactive, positive and community based culture. Within their large applications team, this opportunity will involve resolving application issues, making changes to the system's configuration, providing general help to the user community to resolve issues, patch and upgrade support. These are unique applications, and you will be in the team providing the single point of contact

    Work closely with peers and other technical support teams in identifying and resolving problems, you will enjoy being a part of a team and the sharing of information. You will also need to have a broad understanding of service management principles and practices and how that is applied to an operational environment.

    Your primary duties will be:


  • Provide a single clear point of contact for all operational incidents and service requests for all clients and users of applications under management;

  • Register all incidents and service requests raised with the team directly or as a result of the second level support network;

  • Manage the incident life-cycle, including closure and verification;

  • Ensure incidents and service requests are closed once finalised;

  • Manage internal and external service providers to deliver agreed services;

  • Provide second point of call resolution, or assign to an appropriate technical support group;

  • Provide seamless integration with the next level of support;

  • Prioritise and manage escalation, resolution and feedback for each incident or service request according to defined service levels; and

  • Report on incidents, service performance and performance trends.



  • You will demonstrate the following:


  • Practical experience supporting software applications, including technical support and client liaison

  • Experience with Atlassian Confluence

  • Experience with the generation of System and Support documentation in accordance with the quality management system requirements appropriate for platform support and good operational practices

  • Experience with service management tools

  • Experience providing support for time management applications



Our client is a reputable government organisation in QLD, known for its proactive, positive and community based culture. Within their large applications team, this opportunity will involve resolving application issues, making changes to the system's configuration, providing general help to the user community to resolve issues, patch and upgrade support. These are unique applications, and you will be in the team providing the single point of contact

Work closely with peers and other technical support teams in identifying and resolving problems, you will enjoy being a part of a team and the sharing of information. You will also need to have a broad understanding of service management principles and practices and how that is applied to an operational environment.

Your primary duties will be:


  • Provide a single clear point of contact for all operational incidents and service requests for all clients and users of applications under management;

  • Register all incidents and service requests raised with the team directly or as a result of the second level support network;

  • Manage the incident life-cycle, including closure and verification;

  • Ensure incidents and service requests are closed once finalised;

  • Manage internal and external service providers to deliver agreed services;

  • Provide second point of call resolution, or assign to an appropriate technical support group;

  • Provide seamless integration with the next level of support;

  • Prioritise and manage escalation, resolution and feedback for each incident or service request according to defined service levels; and

  • Report on incidents, service performance and performance trends.



You will demonstrate the following:


  • Practical experience supporting software applications, including technical support and client liaison

  • Experience with Atlassian Confluence

  • Experience with the generation of System and Support documentation in accordance with the quality management system requirements appropriate for platform support and good operational practices

  • Experience with service management tools

  • Experience providing support for time management applications



You MUST bring working experience in Application support to be considered for this position. Previous experience working in large enterprise will also be highly favoured.

To submit your application, please apply online using the appropriate link below, quoting Ref No: 4A/18443.

Your interest will be treated in the strictest of confidence.

How to Apply?

Click on the link below

Click here for more information about this job

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