Jobs on Good Gear Guide.

IT - OTHER

Service Design Analyst (Service Management Specialist- ITIL)

Full Time
Other
Posted on 21.09.2017
Negotiable

Our client is in search of a Service Management Specialist or a Service Design specialist. Alternatively, a Business Analyst with some experience in Service Management and / or Service Design skills would also suit the role.

Service Design Analyst (Service Management Specialist- ITIL)
3-6 months rolling contract
Immediate Start
Parramatta

Role:
This role will require the candidate to support the Service Delivery Readiness in the form of Service Analysis and Design across the Data Centre, Network, End User Compute, and Service Management streams with a focus on the transition and support of the applications and minimising potential business impact.
The candidate will apply Service Analysis and Design in readiness for the delivered services. The delivered services will have varying impacts on processes, systems and people and will require the candidate to work across multiple work streams under tight time-frames in a complex multi stakeholder environment. The candidate will have matrix reporting lines into the Program and Service Management Manager.

Skills and Qualifications Required

  • ITIL v3 Foundations certified as a minimum.
  • Exceptional communication skills - both written and verbal and able to articulate complexities into easy to understand concepts
  • An understanding of Service design and IT services within large Enterprise environment and or exposure to large transitions/transformation initiatives in multi-sourced environments.
  • Experience in design/improvement of ITSM processes - specifically Service Design Phase. Eg. Request fulfilment, Service Catalogue management.
  • Minimum of 2 years' experience developing Service Delivery documentation as part of a large transition/transformation program.
  • A deep understanding and practical experience in the delivery of IT Service Management Support /IT Operational capability improvement initiatives.
  • Experience in a complex, cross functional /multi service provider/shared services environment.

Roles and responsibilities
  1. Accountable for facilitating and leading workshops and discussions with all levels of the IT organisation (senior managers and cross-functional technical teams) to complete service designs (SDP, Service Defs, Support Agreements/models, Catalogue items, capturing results and producing related processes and documentation.
  2. Accountable for undertaking analysis to build out service definitions, service topologies, and update associated support models and engagement channels.
  3. Accountable for reviewing questionnaires and information to collate into service structures (based on the service models provided).
  4. Act as the Subject Matter Expert for related Service Design Activities
  5. Accountable for preparing and maintaining Service Design Dashboards and Reporting.
  6. Accountable for working within the principals of ITIL (v3) to align to the specific Service Design outcomes within the context of other IT Service lifecycle phases (Strategy /Transition/Operations and CSI).
  7. Communicate and work with the relevant cross functional teams to undertake Process Design activities.

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Alice Alice Coady

Jobs you may also be interested in ...

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?