Jobs on Good Gear Guide.

IT - OTHER

Knowledge Analyst

Full Time
Other
Posted on 17.08.2017
Negotiable

Our Client
Our client is a leading player within the Australian telecommunications sector.
Your New Role
The Knowledge Analyst is responsible for organizing and executing tasks and projects that contribute to the Customer KM strategy specific to their portfolio. The position of Knowledge Analyst reports to the KM Portfolio Manager in Knowledge Management and is accountable for:

  • Promoting and driving adoption and use of knowledge management tools and techniques across channels aligned to KM best practice
  • Contributing to the effectiveness of KM programs and activities
  • Representing and ensuring the knowledge needs of each channel / LOB are met on programs including creation and execution of the knowledge management plan and providing post implementation support to ensure new knowledge is captured, transferred, documented and published for reuse
  • Preparation of knowledge management plans, policies and procedures (Program and non program driven)
  • Providing SME for queries by staff by utilizing knowledge bases, networks, communities of practice and other sources
You Bring to the Role
  • 5+ years' experience in a Major Telco industry, IT, Contact Centre, Retail or similar environment
  • Experience in Knowledge Management environment
  • Degree in Information Architecture, Knowledge Management, Computer Science or related field
  • Project Management
  • Previous experience with understanding portals, system design, collaboration, discussion forums, intranet management, content management, information design, blogs, tagging, web analytics, social networking, content retention

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Ken MacLeod

Jobs you may also be interested in ...

Father’s Day Gift Guide

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?