Onsite Helpdesk Technician
Roles and Responsibility:
- Provide 1st/2nd level onsite and remote support to end users across Australia.
- Work collaboratively with other IT teams (e.g. Technology Services, Applications Development and Support, Business Analysis, PMO and Service Desk) to provide quality support services for current and future business systems and IT infrastructures.
- Provide Phone Support
- Work with the client services team to ensure all client requests are actioned within contracted SLA's
- Produce and maintain site documentation and other intellectual property of the company
- Document all services within ticket management system accurately and in a timely manner
- Maintain tickets ensuring all schedules, notes and time entries are entered straight away
- Always acting in the customer's best interest, ensuring customers are 100% satisfied at all times
- Stay up to date with technology advancements, completing at least one approved exam every 6 months
- Demonstrate excellent time management skills and be able to self-manage your own time as well as work with scheduled requests
- Provide afterhours support where required
- Achieve billable time each week of 90%
- High level of proven customer service skill
- Knowledge and experience working within a Service Desk environment
- Strong PC hardware and software support, configuration and troubleshooting skills.
- Sound technical knowledge of Microsoft Windows desktop environment (competencies in Windows 7 and Office 2010)
- Sound analytical problem solving skills.
- Ability to manage multiple problems at once and able to prioritise activities.
- Strong customer service skills focusing on excellence.
- Strong focus on achieving and delivering KPI's, SLT's and project delivery targets
- Self-motivated and committed to achieving results
- Good time management and organisational skills
- Responsible, punctual, friendly and reliable
- Positive attitude towards problems and difficulties
- Excellent listening and communication skills (both written & oral).
- Ability to work unsupervised and within a team environment
- Microsoft Windows Server (2003-2012R2)
- Microsoft Exchange (2003-2013)
- Microsoft SQL Maintenance
- Microsoft Office 365
- Backup technologies (StorageCraft, Backup Exec, NT Backup)
- Virtual technologies such as VMware and Hyper-V
- Power protection technologies
- Networking (Firewalls, Routers, Switches Wi-Fi, DNS, DHCP ETC)
- IP Telephony Solutions
- Macintosh workstation environments
- Intel based hardware (Server)
- Intel based hardware (PC)
- Anti-Virus solutions and Virus repair techniques
- Microsoft Windows Workstation (XP-Windows 10)
- Microsoft Office Suites (2003-2013)
How to Apply?
Click on the link below
Contact Name: Cassandra parton
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PCW Evaluation Team
I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.
It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.
The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.
Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.
A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.
I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.
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