Jobs on Good Gear Guide.


Operational Delivery Lead - ITIL

Full Time
Posted on 19.08.2017

Are you a dynamic thinker passionate about improving systems?
Within our leading consulting client you will make solutions real and deliver exceptional business outcomes by improving systems and effectiveness. Within this dynamic environment you will be constantly innovating and generating new ideas with the goal of helping clients identify the technologies and operations.
Key responsibilities include;

  • Take ownership for critical incident resolution and play the role of 'Point of Contact', driving issues to closure.
  • Rapidly solve complex technology problems to restore production system availability.
  • Review, maintain and ensure end-to-end architecture diagrams for critical services to assist in upstream and downstream impact assessment and causal analysis.
  • Maintain and analyzes metrics to identify harmful trends, capacity forecasting and planning inputs.
  • Design and monitor dashboards to help identify technical issues before incidents occur.
  • Work in closely with the end user-facing global Service Desk and the client Priority Support Service for OT systems.
  • Plan work executions in consultation with client supervisor(s)
  • Technical Operations - Manage technical operations with adherence to strict SLAs for Availability, Incident and Problem resolution.
  • Disaster Recovery - Manage DR from an infrastructure standpoint.
  • DC Management - Capacity Management, Compliance, maintaining wall to wall inventories, floor plans and associated documentation.
  • Proactively monitor & manage events to maintain critical production systems availability
  • Review, maintain and ensure end-to-end architecture diagrams for critical services to assist in upstream and downstream impact assessment and causal analysis
  • Confirms all technical functions including HA and DR are active and tested to the agreed contractual levels.
  • Review root cause of escalations and work with appropriate resources to ensure continuous improvements of technology environment and products
  • Applying effective risk controls to identify potential threats and minimize or remove a business impact
  • Maintains and analyzes metrics to identify harmful trends, capacity forecasting and planning inputs
Position requirements include;
  • Several years of experience providing technical consulting services and expertise to Enterprise-level clients.
  • Detailed knowledge of ITIL Incident Management
  • Demonstrates extensive knowledge of the principles, concepts and theories in own discipline, and broad knowledge of principles and concepts of other functions.
  • Prior Experience with large enterprise and knowledge of multi-tier storage and vitalization products, including;
  1. MS Windows 2012
  2. Linux
  3. Virtualization - Microsoft HyperV, VMWare VSphere, Vrops, VRA and other VMware technologies
  4. Several EMC technologies (Data Domain, VNX, Islion)
  5. VBlock, EMC DELL Hyper Converged Infrastructure (HCI)
  6. Cisco UCS
Working Knowledge of:
  • IT Service Management and ServiceNow
  • Networking and Networking technologies, Vlans etc
  • Storage Related Switching and Fiber
  • Solarwinds
  • SCCM
  • SCOM
Please note: Position requires the candidate to work on shifts (including night and week rotations)

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: lisa Williams

Jobs you may also be interested in ...

Father’s Day Gift Guide

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?