Jobs on Good Gear Guide.


Helpdesk Analyst

Full Time
Posted on 14.07.2017

My client, a Managed Services organisation is seeking a Mandarin speaking Junior Service Desk Engineer to join their Service Desk team to provide support services to their growing client base.
You MUST speak Mandarin and will need to have a proactive approach to problem solving and 12-18 months experience working in a similar role. Technically you will be supporting a diverse client base, mostly across Microsoft technologies but more importantly you will have excellent customer service skills.

  • Provide first point of contact for all new and existing ICT support issues
  • Ability to provide 1st level support in a professional and timely manner
  • Record incidents and service request submitted by phone or in electronic form
  • Provide first line investigations and diagnosis, document findings and maintain work log
  • Resolve incidents / service requests resolvable by the service desk
  • Demonstrated knowledge of technology across a wide range of hardware, software and mobile platforms
  • Prioritising of incidents, problems and changes resolution
  • Troubleshooting and diagnosing technical issues
  • Accurate problem resolution with thorough and clear documentation
  • Keep users and stakeholders informed of progress
  • Maintaining all case/issue history within our helpdesk ticketing system.
  • Remote desktop support (using remote desktop software)
  • Mobile phone configuration provisioning and configurations
  • Restart Servers and services
  • Software and patch installation
  • Monitor Backup and perform reruns and restores as requested

Highly desirable skills are:
  • Experience in a Helpdesk or Service Desk Analyst role
  • Excellent customer service and interpersonal skills with outstanding communication skills.
  • Working knowledge of Windows Desktop and Server and MS Office technologies as well as SMS, Active Directory and Exchange
  • Remote Management tools and access
  • ITIL based call logging systems
  • Troubleshooting skills for Network (TCP/IP)
  • Ability to take ownership of problems
  • Previous experience working for an IT Managed Service Provider or Consultancy
If you feel you meet these criteria, please apply immediately.

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Rochelle Taylor

Jobs you may also be interested in ...

Most Popular Reviews

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Latest Articles


PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?