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Level 3 Service Desk Support Engineer / Project Manager

Full Time
QLD, Brisbane
Posted on 15.05.2017
  • Permanent Client Facing Role
  • Leading Brisbane based MSP
  • Interviews Commencing ASAP

Hit the ground running to support escalations from the Level 2 team and work in on various projects to support the needs of the customer.


We are seeking the expertise of a Level 3 Service Desk Support Engineer / Project Manager who will be able to hit the ground running to support escalations from the Level 2 team and work in on various projects to support the needs of the customer. Ideally you will have previously worked in a MSP or Consulting company where you will be used to working quickly and efficiently to provide industry-leading response with a wide range of clients.

Key Duties & Responsibilities:
To be considered for this role you need to demonstrate at least 5 years hands-on experience troubleshooting experience in the following:

  • Operating systems such as Windows 2003 R2, Windows 2008 R2 and Windows 2012
  • Active Directory, DNS, DHCP, WINS, Site Replication and DFS
  • Microsoft Exchange 2003, 2007, 2010, and 2013
  • Virtual Environments technologies such as VMware and Hyper-V
  • Group policy, mapped drives and File Shares
  • Networking, Wireless, protocols, LAN, WAN, Routing & Switching, VPNs, VLAN's
  • Routers, servers, switches and firewalls
  • Executing recovery strategies using Tape, Disk to Disk and Cloud based solutions
  • Microsoft O365, Office suite, and SharePoint including migration and deployment
  • Mobile Devices such as IOS, Android, IPADs, and Tablets
  • Centralised Anti-Virus solutions (Trend, Symantec, McAfee)
  • Backups and remediate backup issues for products such as Symantec Backup Exec, VEAM and other related backup products
  • Experience with MSP Tools such as N-Able , ConnectWise &/or similar
  • Relevant tertiary qualifications and Microsoft (MCSA/MCP) and ITIL Foundation certifications would be an advantage.
In addition to strong technical skills you need to demonstrate robust personal attributes including:
  • Advanced oral and written communication skills, including the ability to interact effectively with executives, end users, sales, vendors and peers
  • Coordinate and communicate with multiple vendors in certain support and/or outage situations
  • Professional and friendly with exceptional "customer first" mentality
  • Attention to detail, documentation and accurate record keeping skills
  • Resourcefulness, flexibility, sense of urgency and a positive can-do attitude
  • Exercise the appropriate judgment with incident escalation
  • Have good technical awareness and the ability to diagnose problems
  • Develop in-depth understanding of the client and how IT relates to their business strategy and goals
  • Experience mentoring junior members of the team
In return you will be rewarded with an outstanding career opportunity to join one of Brisbane's quickest growing MSP who have international expansion plans on the horizon. You will work with the latest technology and be remunerated with an attractive salary and bonus. For more information please contact Bianca on 07 3339 5612 or click apply.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Bianca Wruck on 07 3339 5612. Please quote our job reference number: 200167487.

Reference Number: 200167487_4

Contact Details: Bianca Wruck

How to Apply?

Click on the link below

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Contact Details

Contact Name: Bianca Wruck

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