NZXT issues a formal recall for the Xbox-like H1 case

H1 owners should stop using the case until a repair kit is obtained.

Credit: Adam Patrick Murray / IDG

If you have an NZXT H1 case, stop using it, power it down, and request a repair kit. That’s the latest guidance according to the United States Consumer Product Safety Commission (CPSC), which issued a recall for the H1 case for fire hazard, along with NZXT and Health Canada.

The formal recall covers all CA-H16WR-W1 white cases and all CA-H16WR-B1 black cases sold in the United States and Canada. “Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board and overheating, posing a fire hazard due to the circuit board’s design,” the CPSC recall said.

Any one who has followed the saga of the H1 likely knows this, but we now have an idea of how many were sold and how many reported issues. The CSPC recall said about 32,000 were sold in the United States and about 1,024 in Canada between February 2020 and February 2021, priced at about $350. NZXT told the CPSC it has received 11 reports of circuit boards overheating or catching fire—6 of which occurred in the U.S. The CPSC said no injuries have occurred due to the fire.

The problem PCIe riser was documented by in a Youtube video post. Gamer’s Nexus attributed the fault to a badly designed printed circuit board (PCB) used in the PCIe riser cable, which placed a 12-volt power plane too close to a screw hole. That screw hole wasn’t properly plated to prevent the screw from eating into the PCB and eventually causing a fire.

NZXT had initially sent out replacement plastic screws to reduce the risk of fire. The company responded to the Gamer’s Nexus video by pausing all sales, offering to replace the PCIe riser cables with a new design, and offering a full refund to those who purchased the cases directly from NZXT.

The company said it had been working with the CPSC on a formal recall, which was released on Friday. If you have an H1 you are asked to contact NZXT at (888) 965-5520 between 8 a.m. and 6 p.m. Pacific Time Monday through Friday, or to email the company at NZXT has also issued a formal safety notice and apology from the president.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Gordon Mah Ung

Gordon Mah Ung

PC World (US online)
Show Comments




Sony WH-1000XM4 Wireless Noise Cancelling Headphones

Learn more >


Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers


This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang


It really doesn’t get more “gaming laptop” than this.

Jack Jeffries


As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr


The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?