ABI hits out at HTC over Edge Sense 2

Credit: Fergus Halliday | IDG

ABI Research's Teardown has released a statement criticizing the Taiwanese smartphone manufacturer over the 'frustrating' user experience offered by the Edge Sense 2 tech found in its recent HTC U12+ flagship.

"While the technology behind the squeeze is impressive from a technical point of view, the Edge Sense 2 does not deliver a positive user experience (UX)," the statement said.

Jim Mielke, Vice President of Teardowns at ABI Research, says that " Although we have seen a few attempts of bringing vibration technology into smartphones, we have not seen a compelling experience to make the technology a mainstay.”

According to him, a key weakness in the feature is that “the user receives no feedback as to how soft or hard to squeeze for the intended response,”

Mielke says that “the Edge Sense 2 activation indicators will cause frustration" but says that the situation isn't beyond salvaging.

He adds that "these issues could be overcome with software updates, and as the technology evolves, it could find some very interesting applications."

You can read our full review of the HTC U12+ here.

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Fergus Halliday
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