Ticketmaster warns Australian customers of possible data breach

Points finger at Inbenta

Australian customers may be affected by a Ticketmaster data breach, the company has revealed.

The ticket vendor has blamed “malicious software on a customer support product hosted by Inbenta Technologies” for the possible data breach.

“As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites,” Ticketmaster said. “Less than 5% of our global customer base has been affected by this incident. Customers in North America have not been affected.”

At the moment, the company believes only the data of some UK customers may be affected.

The company said that “some of our customers' personal or payment information may have been accessed by an unknown third-party”. That data could include an individual’s name, address, email address, telephone number, payment details and login details.

Ticketmaster has contacted customers it believes may have been affected by the breach, which it discovered on 23 June. It believes that UK customers who either purchased or attempted to purchase tickets between February and June 23 may be affected.

International customers, including Australians, who purchased or attempted to purchase tickets between September 2017 and 23 June may also be caught up in the breach, however.

A page touting Ticketmaster as an Inbenta customer has been pulled from the tech company’s website.

Computerworld understands that the breach relates to a chatbot service.

Ticketmaster UK in August 2016 announced that it had launched a chat widget based on Ibenta's natural language processing platform. (Ticketmaster and Live Nation have used Ibenta’s natural language search and instant answers products in more than 25 countries.)

“Forensic teams and security experts are working around the clock to understand how the data was compromised,” Ticketmaster said.

“We are working with relevant authorities, as well as credit card companies and banks.”

Ticketmaster Australia has established a website for customers with details of the breach.

Ibenta has been contacted for comment.

Australian HR SaaS provider PageUp earlier this month revealed details of a data breach.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags cyber securityTicketmaster

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Rohan Pearce

Rohan Pearce

Computerworld
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?