NAB customers now have a hands-free option when it comes to getting answers to basic banking questions, with the launch of the ‘Talk to NAB’ app for the Google Assistant.
“Our customers are connecting with us every minute of the day and the vast majority of these interactions are through digital platforms,” NAB Executive General Manager Digital & Innovation Jonathan Davey said.
“It’s our job to make banking simple and easy for our customers; we know they want more self-service capability and they want to be able to solve basic questions in a channel that suits them and when it’s convenient for them.”
NAB customers can now consult the Google Assistant for guidance on simple banking questions around Transaction and Savings accounts, Credit Cards, Personal Loans, Travel Cards and Internet Banking.
The move is a first for Australian banks and comes following the launch of Google Assistant apps in Australia earlier this month.
“Providing instant help to basic questions gives our customers the convenience they want and complements the work of our frontline bankers, ensuring they are spending more time with customers on the issues that are most valuable and important to them,” Davey says.
According to him, this is only the first step for the bank. He insists "we will continue to develop our capability with the Google Assistant over time so it can answer more questions and perform more tasks for NAB customers."
NAB’s integration with the Google Assistant is live and available to NAB customers with a Google Home or a smartphone with the Google Assistant from today. More information can be found on the NAB website.
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