Information insights and process optimisation are key to success when it comes to digital transformations

Credit: Peshkova | Dreamstime

As we roll into the second half of the year, it’s interesting to reflect on the buzzwords that have dominated the technology industry so far and to look at their impact on varying sectors. Internet of Things (IoT), Artificial Intelligence (AI), Augmented Reality (AR), Machine Learning (ML) and Robotic Process Automation (RPA) are just some of the key trends, and companies across a broad range of industries have been racing to integrate them into their business processes.

While these emerging technologies have the potential to provide critical answers to numerous business problems, effective implementation is essential. The key to the ideal use of these solutions within a commercial setting is through combining, configuring and integrating pre-built components and then customising where necessary. This delivers a seamless and optimised digital process which produces value through time-saving, data integrity and the uncovering of “nuggets” of value-added business information insights previously unattainable in legacy and manual systems.

System integrators and solutions providers are fortunate to have the knowledge, tools and understanding of the science behind these trends at their disposal because when used effectively, clients – including enterprise, governments and society as a whole – are provided with improved information insights, productivity and economic efficiencies.

IT leaders have been looking to utilise many of these technologies to transform their businesses. However, in order to truly capitalise on the offerings of these digital trends, ICT providers must combine these trends to craft a solution to solve their clients’ specific business problems.

While AR, ML, IoT, PRA and digitisation are powerful tools, many organisations struggle to find value when they are applied in isolation. When combined successfully with existing or updated operational systems, the value can be immense; and the early adopters are now starting to reap dividends.

For instance, traditional enterprises across the mining, oil and gas sectors, are building platforms that leverage IoT and ML to develop smarter models. In these sectors, the maintenance industry is flourishing due to large investments in capital assets in the preceding decade. These digital technologies combined are enabling companies to utilise analytical insights to automate issues management. The addition of creative maintenance solutions through the use of AR, provide significant operational value.

The same applies to digital platforms. As consumerism grows and quality digital experiences become mandatory, governments are digitising their processes. Organisations that build and leverage digital platforms which provide a better citizen experience through smart-forms, secure interagency integration and customer analytics will be best placed to help deliver the significant digital transformation programs that government departments are now undertaking.

Fundamentally, companies need to be agile, innovative and work with the end-customer in mind within this digital age in order to succeed in the increasingly competitive market. It is not enough to implement tech trends into operational systems without identifying the business problems, and an end goal. Technology solutions need to be customised to directly address and solve business problems.

By taking these steps, companies will not only gain the most out of their digital transformation but can enhance their reputation for evolved thinking and importantly improve employee retention by providing a stimulating, positive, productive and enjoyable work environment. 

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