Microsoft says it's blocking Windows 7, 8 patches on latest AMD, Intel chips

Microsoft hasn't altered its earlier position, but it all seems a little harsh.

When Microsoft said last year that it would restrict the latest Intel Kaby Lake and AMD Ryzen silicon to Windows 10, enthusiasts wondered what would happen if they tried running those PCs using Windows 7 or Windows 8. Now we know: no new patches.

Word of a new Microsoft support document surfaced Thursday, applying the stick to those bold enough to try and pair an older Microsoft OS with the latest silicon. The upshot: Windows will block any updates from appearing on your PC until you upgrade to Windows 10.

Specifically, you may see one of two error messages, Microsoft said:

  • ”Unsupported Hardware: Your PC uses a processor that isn’t supported on this version of Windows  and you won’t receive updates.”
  • ”Windows could not search for new updates
    An error occurred while checking for new updates for your computer.
    Error(s) found: Code 80240037 Windows Update encountered an unknown error.”

According to Microsoft, “This error occurs because new processor generations require the latest Windows version for support,” the document says. As Microsoft has stated before, those processor generations include Intel’s 7th-generation Core chips, AMD’s Bristol Ridge, or Ryzen, processors, and the Qualcomm 8996. Windows 10 is the only Microsoft OS supported on those chips, Microsoft said. 

Microsoft representatives did not respond by press time when asked for comment.

Why this matters: Unfortunately, Microsoft’s support document is entirely consistent with the stance the company has taken all along: that its most modern OS was built to go hand-in-hand with the capabilities of modern silicon. However, blocking Windows Update patches to those systems that use an older OS seems awfully draconian. Couldn’t Microsoft strive for some middle ground, such as a disclaimer that there might be some incompatibility?

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags MicrosoftWindows 7Windows 8

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Mark Hachman

PC World (US online)
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?