LG hired Joseph Gordon-Levitt to market its V20 phablet, but I think a better pitchman would have been Stefon from Saturday Night Live: “2016’s hottest phone is the LG V20. It’s got everything. A removable battery, two displays, three microphones, knock knock codes, and don’t worry about about shooting videos, because with a wide-angle lens and electronic image stabilization, you can capture an entire breakdance crew of Shetland ponies wearing hazmat suits.”
OK, I kid the V20. But the phone is packed with a ridiculous amount of features, the bulk of which are focused on content creation. LG promises pixel-perfect photos, action videos free of camera shake, and music recordings with pristine sound. It sounds awesome on paper, but I’ve been testing the V20 for several weeks, and found the phone falls short in some key content-creation areas.
But make no mistake, the V20 is still a great all-around phone for Android fans who need a large handset, and want a kitchen sink full of features. I wouldn’t choose the V20 over the Pixel XL, but it’s still a compelling phablet, and does a lot of things the Pixel can’t.
The V20 also helps fill the large hole left by the disgraced Note7. At $800 for a 64GB unlocked version, it costs more than the 32GB Pixel XL, but you get the storage and a removable battery. So, seriously, if LG can’t finally rattle consumers into caring about its phones, it should just give up and focus on TVs and refrigerators.
If you’re primarily interested in photo, video, and audio recording performance, jump to the section titled “Content creation: Features galore.” (Spoiler: The V20 takes reasonably good photos, and its audio recording is best-of-class, but video image stabilization is actually pretty bad). For now, I’m going to jump right into the everyday V20 experience.
Industrial design, ergonomics and battery system
The V20 is slightly longer than the Pixel XL, but I find it easier to hold. Perhaps LG’s aluminum rear panel has just a bit more to “tooth” to it. Regardless, the V20 cradles nicely in my hand, while the Pixel XL always feels too slippery. I’m bummed that LG ditched the grippy, textured polycarbonate backing of the V10, but the new design looks more up-market, and the plastic chins at the top and bottom of LG’s packaging don’t detract from a generally premium appearance.
You’ll find thinner bezels compared to the Pixel, but if you think camera bumps are ugly, you’ll hate the big, oval projection that surrounds the V20’s considerable camera apparatus (two rear cameras, dual flash, and a laser autofocus sensor). The bump makes the V20 look more like a piece of “equipment” than a fetish-worthy object d’art like the Pixel XL or iPhone 7 Plus.
LG has a combination power button/fingerprint sensor on the rear panel. This rear placement makes it impossible to use the button as unlocking trigger when the phone is lying flat on a table, but that’s OK because the V20 implements LG’s excellent “knock knock” feature: From a completely dark screen, you tap a personalized, six-part pattern onto the display, and the phone unlocks. It’s an awesome quality-of-life feature that other manufacturers should steal.
Like so many previous LG phones, the V20 has an SD card slot behind a removable battery (3200 mAh). The battery-swapping scheme is better than the G5’s—which required a violent snap to separate the battery from its chin—but still presents challenges. In the new scheme, you press a button on the side of the phone, then pry the aluminum back panel off the chassis. It’s difficult to tell when the two pieces disengage, and I frequently had to press the button multiple times before the phone would separate.
On a positive note, when the V20 is assembled the seam between the two pieces of the body is virtually imperceptible to the touch. For a phone with so many body panels of varying materials, the V20 is built to very tight tolerances.
An interesting take on dual displays
With a 5.7-inch display, the V20 delivers the biggest screen size among contending flagship phones now that the Note7 is dead. Pixel density is a whopping 513 pixels per inch care of a 2560x1440 resolution, and the display is bright with a white balance that errs on the cool side.
The phone runs Android 7.0, so it doesn’t yet have the Night Mode feature built into Android 7.1. Nonetheless, LG provides a Comfort View feature that warms up the display’s color temperature at the push of a button. Comfort View even has three intensity settings so you can customize the look for eye-soothing reading before going to bed.
All in all, the display is great if unremarkable. This is 2016, and pretty much all flagship phone displays are great. Some phones (like the V20 and iPhone) use IPS LCD technology, while others (like the Pixel and all of Samsung’s phones) use AMOLED. The user-experience differences between the two technologies are negligible for most people, which may explain why LG distinguished the V20 with a 1040x160, always-on Second Screen right above the main display.
Think of the Second Screen as a helpful little control panel that stays active and actionable whether your main display is on or off. For example, when the phone is dark and locked, you can still swipe around the 2.1-inch strip to see icons of your most recent notifications; the date and time; and controls for the music player if you’re currently listening to a song. I think the Second Screen’s quick-launch buttons for the flashlight and camera may be particularly useful for some, as these features can sometimes take a bit too long to access from a locked screen.
When your main display is on, the Second Screen adds a bit more functionality. You can set the display to show the content of recent notifications; details of upcoming calendar events; shortcuts to recent apps; and even shortcuts to call or text up to five different contacts. The text and icons are small (though larger than in LG’s V10 model), but the Second Screen is still a useful value add. It’s not a reason to buy the phone, but if you can remember to actually use the Second Screen, it comes in handy.
Content creation: Features galore
Content creation—gah, where to begin? The V20 is packed with so many damn cameras, microphones, and fancy-sounding multimedia algorithms, I could spend 5,000 words just describing it all. But you don’t want that, and I don’t want that, so here are the top-line details.
On the back of the phone, you’ll find two cameras. A 16-megapixel standard-angle lens has a 75-degree field-of-view and f/1.8 aperture. There’s also an 8-megapixel, f/2.4 aperture wide-angle lens that increases field-of-view to 135 degrees. A 5-megapixel, f/1.9 selfie cam rounds out the camera offerings.
Unlike Google or Apple, LG provides a full suite of DSLR-style manual controls for still images (though for comparative testing purposes, we shot all photos in LG’s auto mode.) On the video side, the V20 taps into Steady Record 2.0, an electronic image stabilization technology that enlists the phone’s gyroscope to smooth out videos taken with a shaky hand.
LG also put a lot of thought into the V20’s sound-recording capabilities. The phone boasts three high AOP microphones for high-fidelity audio pick-up, and both the video camera interface and an HD Recorder App offer deep controls to fine-tune audio capture. In the video camera alone, you can adjust the directivity of the mics fore and aft; toggle on a Wind Noise Filter; and move sliders for Gain, a Low Cut Filter (to reduce background noise), and LMT (a filter that determines the loudest volumes the mics will record).
Still image performance
It all sounds wonderful, but real-world testing doesn’t bear out all of LG’s content-creation promises. Pitting the V20 against the Pixel XL, iPhone 7 Plus, and Samsung Galaxy 7, we found that LG’s phone does indeed offer the best sound recording, but falls short of the Pixel XL in still image capture, and really falls down in video image stabilization. Check out the video below for the full test results, or just keep reading for a bit more detail.
First up: still images in daylight. Using the V20’s standard-angle lens in auto mode, we found that the phone delivered solid color reproduction and dynamic range, but really fell apart when we looked at definition and image clarity. Just look at how the V20 compares to the Pixel XL in this shot of the cross on the top of Mount Davidson. The striations on the cross are sharp and defined in the Pixel’s photo, but appear blurry and impressionistic in the V20’s image.
The following shots of succulents really drive home how much clarity the V20 gives up to the Pixel XL when shooting under brighter morning sunlight. We’re getting sharper detail and more vivid colors from Google’s camera.
I was actually pretty happy with how the V20 captured sunbeams peeking through the fog on the top of Mount Davidson. I was focusing both cameras on the sunbeams, and not the trees in the foreground. The Pixel certainly created a more atmospheric shot, but the V20 retained more dynamic range across the entire scene.
Finally, I shot an abstract painting under extremely low light conditions in my living room. Both phones were locked down on a tripod to eliminate variables under very challenging circumstances. By and large, the V20 delivered strong clarity and definition, and retained more information in the darkest areas of the image, but was off on color accuracy. The blues in the Pixel XL photo, for example, are much more true to life.
If we look at all my photos, and add in the tests conducted by our video team, we find that the V20’s camera isn’t bad—it’s just that the Pixel XL’s images are better. And that’s relevant because LG has positioned the V20 as the go-to phone for content creators.
All that said, the V20 does have a second wide-angle lens, which none of the other manufacturers offer. It’s arguably useful for taking sweeping environmental panorama shots, but images will suffer barrel distortion on the edges, and when you zoom into fine detail, you’ll find a disturbing lack of clarity. That edge distortion looks particularly bad when shooting group photos up close. I’d rather ask people to squeeze in tightly instead of using this lower-spec’d, 8-megapixel sensor.
On the plus side, LG still includes a full suite of DSLR-style manual controls for both of its rear-facing cameras, and they help cement the V20 as the perfect phone for tinkerers who really want explore their tech toys. I love the ability to manually control focal length, and set a 30-second shutter speed for night-time shots on a tripod.
Video and audio recording
During my hands-on with the V20, LG talked up Steady Record 2.0, an electronic image stabilization technology that uses the phone’s gyro sensor to make shaky videos appear smooth and fluid. Steady Record 2.0 also uses digital “image stream analysis,” in which “objects are adjusted to appear in the same position between each frame by analyzing 15-20 frames.” LG put on an impressive presentation, but multiple weeks of testing showed me that LG’s video image stabilization can’t touch Google’s or Apple’s.
Check out the video embedded at the top of the previous section. Our video stabilization testing begins at the 11:40 mark. The V20 demonstrated some of the worst camera shake of all four cameras tested, pretty much debunking LG’s claims. What’s more, I found the same poor performance during my own anecdotal testing: The V20’s video was prone to a fair amount of stutter and jelly effects.
On the other hand, LG’s claims of superior audio recording are completely legit. Videos shot with the V20 sounded markedly louder, richer and altogether better than content shot with all the other phones we tested. And with the V20’s extensive audio recording controls—available to video recording in the camera’s manual video mode—you can really drill down and fine tune your recordings (assuming you know what you’re doing).
Check out our audio recording results in the video below.
The irony, of course, is that if you’re really serious about content creation, you’ll be using discrete microphones, and not rely on the mics on a smartphone. Still, it’s nice that LG adds these recording controls to the V20’s extensive toolkit.
The phone also comes with an HD Audio Recorder app that records in stereo, just like in the camera app. There are audio profile presets for “normal” and “concert,” or you can opt to adjust the Gain, LCF and LMT sliders yourself. The bottom line is there’s not a better phone for capturing bootleg concert recordings. Not that you’d ever do that.
Rounding out the audio story is Hi-Fi Quad DAC. Obviously, the DAC—literally, a digital-to-analog converter—won’t work with Bluetooth earburds, but if you still have wired earphones, you can toggle it on for potentially better sound. I only tested the feature with Spotify and Google Play Music playback, and couldn’t hear much improvement in audio quality. Nonetheless, I love the DAC’s volume controller, which lets you fine-tune 75 steps of loudness.
OS experience, performance, and the bottom line
Unfortunately, the V20 failed to run our standard PCMark battery benchmark. I gave up after three attempts, so I don’t have a specific battery score to share with you. I can tell you, however, that the phone’s battery lasted relatively long, even during extended video recording tests. So, anecdotally, I was quite happy with battery life.
The V20 runs a skinned version of Android 7.0, making it the only phone other than the two Pixels to run a version of Nougat, Google’s latest operating system. In terms of core silicon, the V20 includes Qualcomm’s Snapdragon 820 processor, 4GB of RAM, and either 32GB or 64GB of storage. All of this would pretty much be state-of-the-art for Android phones, if not for the fact the Pixels run a slightly more advanced Snapdragon 821 chip, as well Android 7.1.
The Pixel XL feels palpably zippier than the V20, and this is a major reason why I prefer Google’s phone in a two-way battle. The Pixel’s OS and app behaviors just feel quicker and more fluid than the V20’s, perhaps due to system tuning on Google’s part. Our benchmarks didn’t expose dramatic performance deltas between the two phones, but everything about the Pixel XL feels faster, cleaner, and more modern—and that includes the vibe of the system software.
LG deserves kudos for not junking up its UX 5.0 skin with a bunch of unnecessary apps and annoying interface decisions. Nonetheless, the V20’s system experience is simultaneously busy and clinical, at least relative to the Pixel, where Google has made strides toward simplicity and whimsy. From its app icons to its wallpapers to its weather widget, the V20 experience simply feels older—and that matters a lot when you're using your phone multiple times an hour, every day.
The V20 also lacks Google Assistant. So while it’s an awesome Android phone, it’s just not the most advanced expression of an Android phone, and all its sundry content-creation tools and extra little doodads can’t push past the Pixel on that score.