Telstra’s premium pricing under question after string of outages

Telco execs claim network quality will justify prices

Telstra has come under fire for maintaining its premium pricing despite a recent string of network outages.

Company executives have stood by the network coverage and speeds, claiming customers would stick by Telstra while it works to address the recent outages.

Telstra chief operating officer, Kate Mckenzie, said the telco was working hard to address the issues caused by recent outages but that it has no plans to reevaluate pricing.

“We are constantly revising the offers we have out there,” she said.

“We want to keep on providing value for our customers. We will keep looking at that and keep looking at competitors responses.”

Mckenzie touted the performance of the network during its ‘free data day’ on Sunday, one of the telco’s strategies to compensate customers for recent outages.

Telstra customers took advantage of the offer and downloaded a combined total of 2686 terabytes of data during the 24 hour period, equivalent to 3.4 million HD movies.

Many customers reported slow speeds throughout the day and the telco attributed this to congestion in specific points on the network where many users were trying to download large amounts of data at the same time.

Telstra managing director of networks, Mike Wright, said the telco had begun a process of investigation in the past two weeks to address the issue in conjunction with its vendor partners Cisco, Juniper and Ericsson.

Tech Mahindra has also been engaged as part of this process and has sent a representative to assist.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Telstraoutages

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Chris Player
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?