Telstra’s premium pricing under question after string of outages

Telco execs claim network quality will justify prices

Telstra has come under fire for maintaining its premium pricing despite a recent string of network outages.

Company executives have stood by the network coverage and speeds, claiming customers would stick by Telstra while it works to address the recent outages.

Telstra chief operating officer, Kate Mckenzie, said the telco was working hard to address the issues caused by recent outages but that it has no plans to reevaluate pricing.

“We are constantly revising the offers we have out there,” she said.

“We want to keep on providing value for our customers. We will keep looking at that and keep looking at competitors responses.”

Mckenzie touted the performance of the network during its ‘free data day’ on Sunday, one of the telco’s strategies to compensate customers for recent outages.

Telstra customers took advantage of the offer and downloaded a combined total of 2686 terabytes of data during the 24 hour period, equivalent to 3.4 million HD movies.

Many customers reported slow speeds throughout the day and the telco attributed this to congestion in specific points on the network where many users were trying to download large amounts of data at the same time.

Telstra managing director of networks, Mike Wright, said the telco had begun a process of investigation in the past two weeks to address the issue in conjunction with its vendor partners Cisco, Juniper and Ericsson.

Tech Mahindra has also been engaged as part of this process and has sent a representative to assist.

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