Telstra’s premium pricing under question after string of outages

Telco execs claim network quality will justify prices

Telstra has come under fire for maintaining its premium pricing despite a recent string of network outages.

Company executives have stood by the network coverage and speeds, claiming customers would stick by Telstra while it works to address the recent outages.

Telstra chief operating officer, Kate Mckenzie, said the telco was working hard to address the issues caused by recent outages but that it has no plans to reevaluate pricing.

“We are constantly revising the offers we have out there,” she said.

“We want to keep on providing value for our customers. We will keep looking at that and keep looking at competitors responses.”

Mckenzie touted the performance of the network during its ‘free data day’ on Sunday, one of the telco’s strategies to compensate customers for recent outages.

Telstra customers took advantage of the offer and downloaded a combined total of 2686 terabytes of data during the 24 hour period, equivalent to 3.4 million HD movies.

Many customers reported slow speeds throughout the day and the telco attributed this to congestion in specific points on the network where many users were trying to download large amounts of data at the same time.

Telstra managing director of networks, Mike Wright, said the telco had begun a process of investigation in the past two weeks to address the issue in conjunction with its vendor partners Cisco, Juniper and Ericsson.

Tech Mahindra has also been engaged as part of this process and has sent a representative to assist.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Telstraoutages

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Chris Player
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?