Telstra’s premium pricing under question after string of outages

Telco execs claim network quality will justify prices

Telstra has come under fire for maintaining its premium pricing despite a recent string of network outages.

Company executives have stood by the network coverage and speeds, claiming customers would stick by Telstra while it works to address the recent outages.

Telstra chief operating officer, Kate Mckenzie, said the telco was working hard to address the issues caused by recent outages but that it has no plans to reevaluate pricing.

“We are constantly revising the offers we have out there,” she said.

“We want to keep on providing value for our customers. We will keep looking at that and keep looking at competitors responses.”

Mckenzie touted the performance of the network during its ‘free data day’ on Sunday, one of the telco’s strategies to compensate customers for recent outages.

Telstra customers took advantage of the offer and downloaded a combined total of 2686 terabytes of data during the 24 hour period, equivalent to 3.4 million HD movies.

Many customers reported slow speeds throughout the day and the telco attributed this to congestion in specific points on the network where many users were trying to download large amounts of data at the same time.

Telstra managing director of networks, Mike Wright, said the telco had begun a process of investigation in the past two weeks to address the issue in conjunction with its vendor partners Cisco, Juniper and Ericsson.

Tech Mahindra has also been engaged as part of this process and has sent a representative to assist.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags outagesTelstra

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Chris Player
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?