Telstra’s premium pricing under question after string of outages

Telco execs claim network quality will justify prices

Telstra has come under fire for maintaining its premium pricing despite a recent string of network outages.

Company executives have stood by the network coverage and speeds, claiming customers would stick by Telstra while it works to address the recent outages.

Telstra chief operating officer, Kate Mckenzie, said the telco was working hard to address the issues caused by recent outages but that it has no plans to reevaluate pricing.

“We are constantly revising the offers we have out there,” she said.

“We want to keep on providing value for our customers. We will keep looking at that and keep looking at competitors responses.”

Mckenzie touted the performance of the network during its ‘free data day’ on Sunday, one of the telco’s strategies to compensate customers for recent outages.

Telstra customers took advantage of the offer and downloaded a combined total of 2686 terabytes of data during the 24 hour period, equivalent to 3.4 million HD movies.

Many customers reported slow speeds throughout the day and the telco attributed this to congestion in specific points on the network where many users were trying to download large amounts of data at the same time.

Telstra managing director of networks, Mike Wright, said the telco had begun a process of investigation in the past two weeks to address the issue in conjunction with its vendor partners Cisco, Juniper and Ericsson.

Tech Mahindra has also been engaged as part of this process and has sent a representative to assist.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags outagesTelstra

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Chris Player
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?