Sales reps can now tap Salesforce's predictive CRM smarts in Outlook

Sales Cloud users can now use SalesforceIQ Inbox from Outlook or Gmail

Almost exactly a year ago Salesforce launched an app that brings CRM data into Microsoft's Outlook email software, and on Thursday it made a like-minded move with its SalesforceIQ Inbox product for what it calls "relationship intelligence."

Already available for Gmail, SalesforceIQ Inbox aims to give sales representatives access to SalesforceIQ's predictive technology right from their email inbox, allowing them to connect email, Salesforce CRM and customer social data more easily. Arising from the company's $390 million RelateIQ acquisition in 2014, SalesforceIQ surfaces and analyzes information relevant to customer relationships from email, calendars and more. From there, it seeks out predictive patterns and proactively recommends actions.

Now, SalesforceIQ Inbox for Outlook brings those capabilities to Microsoft's popular software, which is used by the vast majority of Sales Cloud users, Salesforce said. By streamlining tedious chores like updating customer relationship management (CRM) data, scheduling meetings and answering emails, the tool can make sales reps more productive, said Steve Loughlin, CEO of SalesforceIQ.

The new integration is part of an ongoing strategic partnership between Salesforce and Microsoft. Other joint solutions from the two companies include Files Connect integration with SharePoint, OneDrive for Business and Skype for Business Integration with Salesforce Lightning Experience.

SalesforceIQ Inbox for Outlook is now generally available to Sales Cloud users. Pricing is $25 per user per month.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags MicrosoftSalesforce.com

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Katherine Noyes

IDG News Service
Show Comments

Brand Post

Bitdefender 2019

Shop safely with our award-winning security solution. Protect yourself this Black Friday and get the exclusive Black Friday discount for Bitdefender 2019!

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?