Amaysim wins with lowest TIO complaints

Leader in telco customer service according to latest TIO report

Amaysim is the leader in telco customer service, according to the release of the latest Telecommunications Industry Ombudsman (TIO) and Communications Alliance quarterly, Complaints in Context report.

In the latest quarter, October to December 2015, amaysim saw a 22 per cent plunge in complaints since July to September 2015 with only 0.7 recorded complaints per 10,000 customers.

In July to September 2015, the company recorded 0.9 complaints per 10,000 customers, half the complaints recorded in the previous corresponding period.

This is a record low for TIO complaints and is nearly six times better than the industry average of 4.8 per 10,000.

Amaysim compliance and service operations manager, Chad Heininger, attributed the reduction in complaints to a focus on ease of access, DIY account management and support.

“Top quality customer service has always been a focus for us here at amaysim and continues to be a key differentiator. We don’t lock people into contracts so we have to earn people’s loyalty,” he added.

“We work hard every day for customer happiness so we’re thrilled that there has been 22 per cent drop in complaints this quarter. It’s really encouraging and a real testament to all of our customer service staff.”



Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags amaysimTelecommunications Industry OmbudsmantioCommunications AllianceChad Heininger

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Holly Morgan
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?