UPDATED: LG faces court for misleading customers

ACCC files against electronics manufacturer in Federal Court

The Australian Competition and Consumer Commission has commenced proceedings in the Federal Court against LG Electronics.

The consumer watchdog is alleging that LG made false or misleading representations to consumers about their rights in relation to faulty products.

Complaints were made about defects with LG televisions and the company is said to have made misrepresentations to consumers, retailers or repairers that remedies available to customers were limited to the manufacturer’s warranty.

In cases where a defect occurred after the manufacturer’s warranty had expired, the ACCC claims LG asserted the consumer was only entitled to a remedy if the consumer paid for the costs of assessing the failure.

It also alleged LG told consumers it had no further obligations in relation to these repairs and any step it took in relation to the television on its part was an act of goodwill. Consumers were only entitled to have their televisions repaired, not replaced or money refunded, and were liable for the labour costs of the repair according to the brief.

ACCC chairman, Rod Sims, said when consumers buy products, they come with a consumer guarantee under the Australian Consumer Law that they will be of acceptable quality and this guarantee was in addition to any express manufacturer’s warranty.

“Although the manufacturer’s warranty only applies for a specified period of time, consumers will often still be entitled under the consumer guarantee to a repair, refund or replacement after the manufacturer’s warranty ends,” he added.

“The ACCC will not hesitate to take appropriate action against manufacturers who misrepresent consumers’ rights and remedies for defective products under the Australian Consumer Law.

“The Australian Parliament has conferred these important rights on consumers, and these rights should not be undermined by misrepresentations.”

The ACCC is currently seeking declarations, injunctions, pecuniary penalties, corrective notices, a trade practices compliance program and costs in relation to the matter.

LG has responded to the action taken by the ACCC in a statement:

"Due to the ongoing nature of these proceedings, no further comment will be made at this stage except to say that LG is committed to its customers and compliance with its obligations under the Australian Consumer Law."

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags lgacccfederal courtmisleading conduct

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Chris Player
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?