Older Dell devices also affected by dangerous eDellRoot certificate

The problematic Dell Foundation Services tool might have updated itself on systems bought before August

Users of Dell Windows-based laptops, desktops, tablets and other devices that were bought before August should check if their systems have the self-signed eDellRoot certificate that can compromise their private communications.

The certificate was installed by Dell Foundation Services (DFS), an application that Dell preloads on many of its devices in order to ease customer service and technical support functions.

After the certificate's existence came to light earlier this week, Dell said that it started deploying the certificate through a Dell Foundation Services version released in August. This led many people to believe that only Dell devices bought since August were affected.

That's not true. Older devices that had Dell Foundation Services (DFS) installed might also have the certificate, if the tool was configured to receive automatic updates. A Dell Venue Pro 11 convertible Windows tablet in PCWorld's possession that was bought in April was affected.

"For those customers who already had Dell Foundation Services and opted in to updates, the eDellRoot certificate was part of versions 2.2/2.3 issued starting in August," a Dell representative confirmed Wednesday via email.

"When you install DFS, it asks if you want to receive automatic updates," the representative said. "Our customers who choose 'yes' receive the automatic updates."

However, since DFS comes preloaded on many systems it's unclear at which point the user has to opt in to automatic updates. According to the tool's release notes, it is compatible with devices from various product lines, including XPS, OptiPlex, Inspiron, Precision, Precision Tower, Vostro, Latitude and Venue Pro.

A second Dell self-signed root certificate called DSDTestProvider has also been found. This certificate was deployed on computers by the Dell System Detect (DSD) tool that users are prompted to install when they visit the Dell support website and click the "Detect Product" button.

This tool is not preloaded on computers and only users who visited the Dell support website between Oct. 20 and Nov. 24 were potentially prompted to download a DSD version that included the certificate. Even if users had this application installed on their computers from previous visits to the Dell support website, DSD does not update itself automatically without the user visiting the website again and agreeing to install the latest version, according to the Dell representative.

Dell has provided a removal tool and published manual removal instructions for both the eDellRoot and DSDTestProvider. Users can check if they have these certificates on their systems by pressing the Windows key + r, typing certlm.msc and hitting Run. After allowing the Microsoft Management Console to execute, they can look for them in the Trusted Root Certification Authorities > Certificates list.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags tabletsDellPClaptopsComponentsdesktop PCeRoot certification

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Lucian Constantin

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Bitdefender 2019

Bitdefender’s best-in-class security solutions have been awarded Product of the Year. Get cybersecurity that 500 MILLION users already have and trust!

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?