Australians complaining less about their telcos

Lowest rate of complaints to ombudsman in last 18 months

Complaints made to the TIO is at the lowest level since between 2007 and 2008.

The recent Telecommunications Complaints in Context report has revealed a drop from 8.6 last quarter to 6.3 in April-June 2015, down from 14.3 in April-June 2014.

Vodafone customer complaints per 10,000 services to the telecommunications industry ombudsman (TIO) has continued to decline for the sixth consecutive quarter of this year.

Telstra recorded its best results to date with 6 complaints per 10,000 services in operation.

Optus is in the lead for the most complaints with 7.3 complaints per 10,000 services in January-March 2015 climbing to 8.5 in April-June 2015.

Amaysim had the lowest complaints at 1.8 per 10,000 services in April-June 2015.

The result for all participating providers, 6.5 complaints per 10,000 services in operation decreased 9.7 per cent when compared to January-March 2015 (7.2 per cent) and 14.5 per cent when compared to April-June 2014 (7.6 per cent).

Overall, results show new complaints reduced by 10.5 per cent during 2014-2015.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags TelstraoptustioamaysimTelecommunications Industry Ombudsman

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Holly Morgan
Show Comments

Essentials

Mobile

Exec

Sony WH-1000XM4 Wireless Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?