Samsung faces lawsuit in China over bloatware on phones

The Shanghai Consumer Council is demanding that Samsung make the bloatware removable

A Samsung store in Beijing, China during the Galaxy S6 launch in April, 2015.

A Samsung store in Beijing, China during the Galaxy S6 launch in April, 2015.

A consumer protection group in China is suing Samsung Electronics and a Chinese vendor for placing too many preinstalled apps on phones, and is demanding that the whole smartphone industry eschew bloatware.

On Thursday, the Shanghai Consumer Council said it filed public interest lawsuits against Samsung and Oppo for not only placing so much bloatware on their phones, but also making it impossible for the user to easily remove the apps.

The consumer protection group has been receiving a growing number of complaints, and found that these preinstalled apps can take up a phone's storage or download data without the user's knowledge. In response, the group has filed the lawsuits in a Shanghai court, as a way to discourage smartphone vendors from weighing their products down with pre-installed software.

Phones from Samsung and Oppo were found to contain the most bloatware, and so the two companies were named in the lawsuits. In Samsung's case, it was a model of its Galaxy Note 3. The phone allegedly has 44 pieces of pre-installed software that can't be removed, according to the group. The Oppo phone, on the other hand, had 47 irremovable apps.

It's unclear if the group will target other offenders. But in this latest legal action, it is demanding that both Samsung and Oppo make it possible to easily remove the software from the phones. It's also asking that the vendors explain to the buyer what pre-installed software is loaded inside the phone, along with its functions and memory size.

Samsung and Oppo did not immediately respond to a request for comment.

On Thursday, the national China Consumers' Association said it supported the lawsuits.

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags mobilesmartphonesAndroidlegalmobile applicationsconsumer electronicsCivil lawsuitsSamsung Electronics

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Michael Kan

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?