Cryptocurrency software bundled with BitTorrent triggers complaints

After updating BitTorrent's uTorrent, some users reported that mining software had appeared on their PCs without their consent

Some people who use uTorrent, the popular BitTorrent client, are up in arms over the presence of cryptocurrency mining software on their computers which they say was installed without their permission.

The mining software, made by the company Epic Scale, started appearing for some people earlier this week after they updated to the latest version of uTorrent, a program made by BitTorrent for downloading files. In forums online, users have likened the software to bloatware, as it taxes their computer processor without their consent. Cryptocurrency mining software is used to release bitcoins and other digital currencies by having computers persistently perform complex mathematical calculations.

Some uTorrent users have said their computers were slowing down and overheating due to the software, kicking their fans into overdrive. Others reported persistent pop-ups they couldn't remove, or messages saying their computers were unable to connect to a server.

"When I arrived home this evening my PC was running at full tilt and practically blowing steam," one user wrote on the site for FreeFixer, which makes a tool for removing unwanted software. A thread there has amassed dozens of complaints over the past couple of days.

Users said they received no notification that the software was being installed.

"The only reason I found out about it was that I was playing a game and it was running much slower than usual with constant hiccups," one user wrote.

Users have reported similar complaints in a forum on uTorrent's own site, according to news reports, but those threads have since been removed.

A spokesman for uTorrent maker BitTorrent said there is no silent install happening. Epic Scale is one of many partners that BitTorrent has that might provide installation offers during the install of uTorrent, and the installation is optional, BitTorrent said in a joint blog post with Epic Scale on Friday.

Still, BitTorrent is looking into the issue internally and with Epic Scale, BitTorrent said in the post. The company has received less than a dozen inquiries about the issue over the past 24 hours, the spokesman said.

Epic Scale's software runs only on Windows machines. It's supposed to use the CPU when it's inactive to generate litecoins, an alternative to bitcoins that are worth less but designed to be confirmed more quickly when used for transactions.

Epic Scale wants to put users' computers to work in other areas beyond cryptocurrency and donate money to charities in the process. The company has partnered with research organizations such as the University of California, San Francisco, to help with genomic computations.

Epic Scale did not address the silent download complaints in its post with BitTorrent. But "Epic Scale strongly believes in opt-in installs only," CEO Tim Olson said via email. The company has received about a dozen emails from affected users and is working with BitTorrent to review the claims, he said.

In the FreeFixer thread, an Epic Scale employee acknowledged the problem.

"I recognize many of you are reporting a silent install. We are going to address this with all our distribution partners and determine what's going on (technical or otherwise)," the employee wrote, providing the email address quality@epicscale.com.

In several instances, the employee offered a US$20 Amazon gift card to people experiencing the issue.

Users are having problems removing the software too. Some reported they were able to uninstall the Epic Scale program, while others weren't able to remove all of its components. Other users said they could not even locate the software in their computer's add/remove programs section.

Epic Scale created a new page with instructions for removing for the software on Friday.

It's unclear what caused the issue. At least one user reported everything was fine after downloading the newest version of uTorrent. "You just have to be careful and don't rush the install process," the person wrote in the thread.

Zach Miners covers social networking, search and general technology news for IDG News Service. Follow Zach on Twitter at @zachminers. Zach's e-mail address is zach_miners@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags internetmalwaree-commercebittorrentconsumer electronicsInternet-based applications and servicesBitcoinEpic Scale

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Zach Miners

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?