Home Depot confirms breach of its payment systems

Customers will not be held responsible for fraudulent charges, the company said

Home Depot said Monday that its payment systems had been breached, potentially affecting any customers who shopped at its stores in the U.S. and Canada since April.

There's no evidence yet that debit card PIN numbers had been compromised, the company said, though it was still figuring out the scope and scale of the attacks.

Home Depot doesn't believe people who shopped online at HomeDepot.com, or at its physical stores in Mexico, were affected, it said.

The company didn't specify what information tied to people's cards may have been compromised, and a spokeswoman declined to comment further.

Home Depot made the announcement after nearly a week-long investigation conducted with IT security firms, banking partners and the Secret Service, it said. The investigation focused on the period from April onward.

Home Depot assured customers that they won't be held responsible for fraudulent charges and said it would provide identity protection services, including credit monitoring, to any customers who used a payment card at a Home Depot store since April.

"We apologize for the frustration and anxiety this causes our customers, and I want to thank them for their patience and support as we work through this issue," Home Depot Chairman and CEO Frank Blake said in a statement.

Home Depot began its investigation last Tuesday after receiving reports from police and banks that criminals may have hacked its payment systems.

It's the latest in a number of large retailers and businesses, such as Target and Neiman Marcus, to have been targeted by cyber criminals in the past year.

Zach Miners covers social networking, search and general technology news for IDG News Service. Follow Zach on Twitter at @zachminers. Zach's e-mail address is zach_miners@idg.com

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags securitydata breachHome Depotmalwareprivacy

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Zach Miners

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?