Microsoft offers free help for new Office 365 rollouts

To qualify, customers must buy at least 150 seats of the suite

New Office 365 customers who buy at least 150 seats of the online apps suite will get deployment help from Microsoft at no additional charge.

The move is intended to sweeten the deal for prospective buyers by offering assistance with provisioning and configuring the Office 365 components, which include Exchange Online, SharePoint Online, Lync Online, Office 365 Pro Plus and Yammer, Microsoft said Wednesday.

"We will ensure that the Office 365 service is provisioned and ready for use in your organization," says a blog post announcing the Office 365 FastTrack Onboarding Center services.

The offer is to new buyers of the Office 365 Enterprise plans (E1, E3, E4); paid Education plans (A3, A4); Government plans (G1, G3, G4); and Exchange Online Plan 1 and Exchange Online Plan 2.

It's also a tacit acknowledgement that software-as-a-service (SaaS) applications aren't as seamless to deploy as vendors would have customers believe, often requiring tweaks, upgrades, integrations and other changes at the end user and IT infrastructure levels.

"Ensuring that customers realize the value of Office 365 in their organizations quickly while providing a smooth onboarding experience to their users is a top priority for the Office 365 team," the blog post reads.

The FastTrack Onboarding Center services, available now worldwide, include remote assistance from an Office 365 "onboarding expert" who will assist both customers and partners, as well as automated checks and configuration tools for "current state assessment, identity management, and domain configuration."

The services will be provided in English Chinese, French, German, Italian, Japanese, Brazilian, Portuguese, and Spanish.

For customers that want assistance with additional tasks, such as email and document migration, Microsoft is offering through March 31, 2015 what it calls an "adoption offer" to help with that.

New customers who buy at least 150 seats can choose between two alternatives. The "adoption activities" option provides an unspecified amount of money to a partner to foster adoption of the suite among employees. The other consists of migration services provided by Microsoft for those moving from Exchange Server 2003 and above, IBM's Lotus Domino 7.0.3 and above, Google's Gmail, and IMAP-compliant systems.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the Good Gear Guide newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags storageMicrosoftcloud computinginternetSoftware as a service

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?