Bar exam software snafu sparks multiple lawsuits

Test-takers suffered 'severe emotional distress' from ExamSoft's system issues, according to one class action suit

Woe be to the software vendor who aggravates the mental status of recent law school grads.

A number of aspiring attorneys have filed lawsuits seeking class-action status and millions of dollars in damages against software maker ExamSoft after a series of technical problems last week temporarily prevented them from uploading their completed bar examinations.

Court records show at least three suits have been filed against the bar exam software vendor this week following widespread outcry from test-takers on social media and law-related websites, who railed against ExamSoft for making their lives just that much harder on an already stressful day.

ExamSoft's "wholly insufficient" infrastructure suffered from a "total collapse" on the examination day, according to one of the lawsuits, which was filed on behalf of test-taker Phillip Litchfield in U.S. District Court for the Northern District of Illinois.

The company "knew well in advance of Exam Day exactly how many applicants had registered and paid to use the SofTest program," and should have made the necessary preparations to handle the load, it states.

Some applicants weren't able to upload their tests until the second day of the bar exam, while others weren't able to make their state's submission deadline, although most states ended up extending it by a day, the suit adds.

Overall, ExamSoft's failure caused them "significant emotional distress" amounting to more than US$5 million in damages, it adds.

ExamSoft didn't respond to a request for comment for this story.

It's not clear whether the company anticipated being hit with a series of lawsuits over the flap.

ExamSoft posted a number of updates on the situation last week as the system issues occurred, as well as an apology to customers.

"First and foremost, we apologize for the upload delays which occurred after your exams on Tuesday night," ExamSoft said on its website. "The delay in processing did not relate to, or impact, answer content, and we are therefore very confident in the integrity of your exam submissions."

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags careersIT managementlegalsoftwareCivil lawsuitsExamSoft

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?