Oracle buys TOA Technologies in strike against Salesforce.com

TOA's field services software will be aligned with Oracle's customer service and support cloud apps

Oracle is fleshing out its family of cloud applications and taking a competitive step against the likes of Salesforce.com with the acquisition of TOA Technologies, maker of software for companies centered around field services. Terms were not disclosed.

TOA's software gives companies the ability to monitor the flow of field service requests and schedule service appointments effectively, according to a statement. On top of that, the application serves up analytics that can "monitor and view current inventories, accurately predict service windows, and optimize field service operations," Oracle said.

Its customers include DISK Network, Vodafone, Ricoh and Virgin Media.

TOA's software will be combined with Oracle's cloud-based ERP (enterprise resource planning) software, as well as its existing customer service and support applications.

The deal gives Oracle another weapon to compete against rival Salesforce.com, which has spent big on acquisitions to build out its Service Cloud family. Salesforce.com has relied on partners such as ServiceMax and ClickWorkforce for field services capabilities.

In general, "there's a battle for field service," said analyst Ray Wang, chairman and founder of Constellation Research.

"TOA's claim to fame is its algorithms," Wang added. "They are pretty sharp in optimizing when to send a rep, how many calls to schedule. When you used to call the cable company they'd say, 'We'll send a guy between 8 a.m. and 5 p.m. With TOA, it's between 11 a.m. and 1 p.m., or 9 a.m. to 10 a.m. They can get it down to the hour instead of wasting your time."

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags cloud computinginternetOraclesoftwareapplication developmentInternet-based applications and servicesToa technologies

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?