Dell replacing displays on XPS 12 hybrids with 'burn-in' issues

The computer maker will replace screens whether the system is in or out of warranty

Dell's XPS 12 with Intel's Haswell processor

Dell's XPS 12 with Intel's Haswell processor

Dell has admitted that some of its XPS 12 convertible laptops have "burn-in" issues with the display and is offering to replace affected screens for free, even on systems that are out of warranty.

Users have been reporting that images burn into the screen and take a moment to disappear on both the latest XPS 12, which shipped last year, and its predecessor, which shipped in 2012.

Complaints about the problem have been mounting in Dell forums.

"If a bright image on [a] dark background stays on the screen for a couple of minutes and then I switch to [a] somewhat dark background, I can clearly see the previous image on the screen for some time before it fades away," a person who goes by Eirenarch wrote in one forum post.

Dell acknowledged the issue and is now replacing screens on affected laptops.

"This image retention does not affect the lifetime performance of the LCD display. Dell is replacing the displays for affected customers," spokeswoman Ellen Murphy said via email.

That includes systems that are outside their warranty period, Murphy said. XPS 12 users experiencing the problem should contact Dell technical support.

The XPS 12 has a 12.5-inch screen that can be rotated within its display panel to turn the laptop into a tablet. It's a unique design that has not been replicated by other PC makers.

Dell buys special panels for the laptop from LCD makers. It said it had isolated the problem and is receiving replacement panels.

Some other laptops, including Lenovo's ThinkPad X220, have also had burn-in issues. Common causes include a charge build-up and the temporary migration of impurities within the liquid crystal, which dissipate over time.

Agam Shah covers PCs, tablets, servers, chips and semiconductors for IDG News Service. Follow Agam on Twitter at @agamsh. Agam's e-mail address is agam_shah@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Dellhardware systems

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?