JetBlue will enforce in-flight VoIP ban after all

The airline had said it wouldn't "police" voice calls, but after customers responded, it will

Anyone who was hoping to sneak in an Internet voice call over JetBlue's new in-flight Wi-Fi service had better make other plans, because the airline now plans to enforce its ban on voice calls in the air.

Amid the broad outcry against onboard voice last week, JetBlue opened up a thin sliver of daylight for flyers who want to make calls from a commercial airliner. On planes with its Sky-Fi in-cabin Wi-Fi system, JetBlue said it would discourage VoIP (voice over Internet Protocol) but would not "police" use of the service. Instead, the company would handle complaints from passengers on a case-by-case basis.

On Saturday, just days after Sky-Fi became generally available on Wi-Fi-equipped planes, JetBlue shut that glimmer of hope for big talkers.

"Weve heard from many customers and the majority have shared that they do not want voice or video calls allowed onboard," JetBlue said in a statement. "We currently do not allow customers to use VOIP onboard. Our inflight team will enforce this as they would enforce any other onboard policy."

The airline's tentative policy had marked out JetBlue as the only major U.S. carrier not taking a hard line against voice calls, which have been technically possible over Wi-Fi services for years but banned by airlines for fear of disturbing other passengers. The Federal Communications Commission last week advanced a proposal to allow cellular coverage on planes, a service that might include making phone calls, but it's up to airlines to say whether flyers can make calls in the air. The U.S. Department of Transportation may act on its own to impose such a ban nationwide.

JetBlue is promoting Sky-Fi as the first in-flight wireless system with enough capacity to support online video viewing. (Asked last week about JetBlue's claims about Sky-Fi, in-flight Wi-Fi provider Gogo said its service also can carry VoIP calls.) Though JetBlue blocks some Internet ports commonly used for VoIP, the airline also keeps some open for video that theoretically might be used for voice, company spokesman Morgan Johnston said.

Stephen Lawson covers mobile, storage and networking technologies for The IDG News Service. Follow Stephen on Twitter at @sdlawsonmedia. Stephen's e-mail address is stephen_lawson@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags mobileinternetwirelessNetworkingindustry verticalstransportationInternet-based applications and servicesTelephony/conferencingWLANs / Wi-FiJetBlue

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Stephen Lawson

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Ada Chan

Dynabook Portégé X30L-G

I highly recommend the Dynabook Portégé® X30L-G notebook for everyday business use, it is a benchmark setting notebook of its generation in the lightweight category.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?