HealthCare.gov experiences more problems

Users were seeing 'sporadic' problems with the insurance-shopping section of the website Wednesday, an official says

Users of HealthCare.gov, the troubled insurance-shopping website run by the U.S. government, were having problems logging in and completing applications again on Wednesday, an official said.

HealthCare.gov users encountered "sporadic" problems with site navigation Wednesday, particularly in the exchange insurance-shopping functionality of the site, said Julie Bataille, director of communications for the U.S. Centers for Medicare and Medicaid Services [CMS].

"The site is performing slowly," she said Wednesday afternoon. "Some users are having difficulty logging in and [are] receiving error messages."

The tech team at HealthCare.gov was working Wednesday afternoon to determine the cause of the problems, she said.

Overnight Tuesday, the team made several changes to the site, Bataille added. Among the "dozens" of fixes rolled out overnight were ones focused on improved user navigation, more accurate insurance eligibility processing, enhanced notification to users about incorrect data entry, and improved navigation for insurance applicants and agents to local partially completed applications, she said during a press briefing.

The tech team, in the overnight changes, also reworked the electronic-signature page to point users to next steps, she said. "Making HealthCare.gov as user-friendly as possible is one of our key goals," she said.

Earlier Wednesday, U.S. Department of Health and Human Services Secretary Kathleen Sebelius told lawmakers that the IT team at the site still had hundreds of bug fixes to work through. Sebelius told the Senate Finance Committee, however, that she was confident that the team would meet President Barack Obama's goal of having the site working smoothly for the vast majority of users by the end of the month.

"Users are seeing far fewer error messages and timeouts" than they were in the first day after HealthCare.gov launched on Oct. 1, Sebelius told senators. The site is now able to process nearly 17,000 registrants per hour "with almost no errors," she said Wednesday morning, before reports of the site problems.

Grant Gross covers technology and telecom policy in the U.S. government for The IDG News Service. Follow Grant on Twitter at GrantGross. Grant's email address is grant_gross@idg.com.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags governmentinternetBarack Obamaindustry verticalshealth careGovernment use of ITU.S. Department of Health and Human ServicesKathleen SebeliusHealthcare.govJulie BatailleU.S. Centers for Medicare and Medicaid ServicesU.S. Senate Finance Committee

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Grant Gross

IDG News Service
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?