Xerox releases patch for scanning error issue

Some of the company's multifunction printers incorrectly reproduce numbers in scanned documents

Xerox has issued the first software patch intended to fix a problem in some multi-function printers that causes characters to be incorrectly reproduced when scanned.

The problem first came to light in early August when a German computer scientist noticed errors in the reproduction of a building floor plan. Examining a PDF document of the scanned plan, he noticed some figures printed in a small, fine font on a document were incorrectly copied.

"We have confirmed that errors can occur under a set of limited conditions when scanning 'stress documents' to PDF -- which can include very small font sizes, stray pixels and be difficult to read. Given this finding, however uncommon, we have developed this patch which eliminates that possibility," the company said in a statement.

Xerox said the problem only occurs with such "stress documents," which it defines as those that have "small fonts, are hard to read, contain stray pixels and/or have been scanned multiple times."

The problem doesn't occur when documents are printed, copied or sent via fax.

"Our engineering team has been working around the clock to deliver the patch. We have conducted extensive testing both in our labs and in the field to assure a quality result and an easy installation," Xerox said.

The first patch is for the Xerox ConnectKey family, WorkCentre 75xx, WorkCentre 57xx and ColorQube 93xx machines. A second patch will be available next week that covers the rest of the affected products.

"I want to thank all of our customers, agents and partners around the world for working with us and providing feedback throughout this process," Rick Dastin, president of the Xerox Office and Solutions Business Group, said in a statement.

Martyn Williams covers mobile telecoms, Silicon Valley and general technology breaking news for The IDG News Service. Follow Martyn on Twitter at @martyn_williams. Martyn's e-mail address is martyn_williams@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags peripheralsXeroxsoftwareMultifunction devicesScanners

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Martyn Williams

IDG News Service
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?