How customisable can the Moto X possibly be?

Motorola's description of the Moto X as a phone you "can design yourself" is a marketing tease.

Motorola sparked more questions than answers on Tuesday when it hyped the upcoming Moto X as "the first smartphone you can design yourself" in a full-page newspaper ad previewed by Ad Age. There were already questions about whether the Moto X would be a top-tier smartphone capable of challenging the iPhone and Samsung Galaxy S4, or a more modest, mid-range handset. But now with Motorola's ad hitting The Wall Street Journal, The New York Times, The Washington Post, and USA Today on Wednesday, it sounds like anything's possible.

We already know that the Moto X will use its sensors to adapt the handset's interface for different situations, like taking the phone out of your pocket or traveling in a car. There have also been a few rumors about fancy high-tech features like always-on voice activation, and predictive capabilities that can anticipate when you want to take a picture or check the time.

But a phone you "can design yourself"? It's a marketing tease that could either pay off in positive mindshare dividends, or leave Motorola looking like it over-promised. It all depends on the hardware that eventually hits market.

This Moto X ad teases a customizable smartphone.
This Moto X ad teases a customizable smartphone.

All about the hardware

The phone will reportedly have a 1.7GHz dual-core processor, 2GB RAM, and a 720p display. Speculation about other specs is more varied with some rumors saying the phone will have a 4.6-inch display and others hyping a 5-inch screen. There's also some disagreement on whether the phone will have a 10- or 16-megapixel rear-facing camera.

Perhaps these points of disagreement are a hint to what kind of options we can expect with the customisable Moto X. Is Motorola, as the ad suggests, seriously pondering a Dell-like ordering experience that lets you handpick the phone's key components?

"My feeling is that this is more a marketing move than a new business model similar to Dell," says Carolina Milanesi, research vice president for consumer devices with analyst firm Gartner. "It could be as easy as picking your cover material or even designing your cover." Many phones also offer you a choice of onboard storage, but Milanesi says anything like choosing different processors or screen sizes gets way too complicated. "You might as well come up with different models and put them on the market," she said.

For the most part, that's what phone makers are doing. Apple currently offers three different storage sizes with the iPhone 5. Samsung offers two sizes of onboard memory for the Galaxy S4, depending on the carrier. Beyond that, the Korea-based phone maker creates various models of its Galaxy line with different selling features such as the water-resistant Galaxy S4 Active and the smaller S4 Mini. There are also reports of an LTE Advanced model coming to Asian markets in the coming weeks.

A brief history of customisation

Nokia has pioneered customisable phones since the late 90s when the Nokia 5110 was sold with a variety of swappable colored cases called Xpress-On Shells. The cases were water- and dust-resistant and let early cell phone users choose from seven different colors. Nokia continues that tradition today with a number of Windows Phone 8 Lumia phones that offer swappable backs such as the Lumia 520 and 820.

In 1998, The Nokia 5110 offered swappable shells.
In 1998, The Nokia 5110 offered swappable shells.

Swappable colors, memory upgrades, and sometimes engraved backings are as far as major phone makers have been willing to go with offering customisations. There's good reason for this says Stephen Baker, vice president of Industry Analysis at The NPD Group. "When a product becomes mass market, the internals are much less important to the vast majority of consumers," Baker says. "I would question why you have to customise [smartphones] to individual consumers since we are currently mass customising these products already, such as the variety of models that the Samsung Galaxy S4 now comes in."

Patrick Moorhead, founder and principal analyst at Moor Insights and Strategy, contrasts the customisability of phones with PCs: "Unlike the Dell model that has plug-and-play options for PCs like swappable graphics cards, with a phone everything is soldered onto one [printed circuit board, or PCB]." Moorhead argues that having multiple PCBs lying around in inventory to cover a variety of possible hardware options is simply too expensive to be practical.

Moorhead's argument notwithstanding, there actually were two companies that did try to sell highly customisable smartphones. In 2008, zzzPhone, an American company with factories in China, advertised phones built with "the same high quality components as major brands Motorola, Nokia, Palm, and Samsung... at less than half the price." The zzzPhone options included an optional GPS upgrade, a maximum 7-megapixel rear-facing camera, up to 4GB onboard storage, and an upgrade to "stereo speakers." You could even upgrade the phone's processor. But a month after zzzPhone hit the news, the company was already hitting production snags, and the product eventually fizzled out.

zzzPhone was an early stab at phone customisation.
zzzPhone was an early stab at phone customisation.

Next up was the German company Synapse-Phones. In 2010, its Synapse One advertised even deeper customisation than the zzzPhone. Synapse-Phones offered a choice of 3G or 4G quad-band radios, Bluetooth 2.1 or 3.0, a 5 or 8 MP camera, an LED or Xenon Flash, and a maximum 32GB capacity SD card slot. The Synapse-One also offered add-ons such as mini HDMI, FM radio, and mobile TV. €299 (about US$380). Alas, similar to zzzPhone, Synapse-Phones was not meant to be, and the company fizzled out in early 2011 having never shipped a phone.

Enter Motorola

Now, we come to Motorola. Could the company seriously be considering customising your phone's innards? That's what the Android-focused site Android and Me reported in March during one of its regular rumor dumps wherein it dishes on everything it has heard about upcoming phones. The rumor was later said to be debunked, but perhaps the site was dead-on after all. A few days after the Android and Me report, newly hired Motorola advisor Guy Kawasaki posted a YouTube video to his personal Google+ page. The video was an inside look at how Porsche customises its vehicles for customers, and, in his comment accompanying the post, Kawasaki asked, "Wouldn't it be great if you could personalize your phone like this?"

Hints and rumors, aside, there's no getting around the difficulties involved in deep customisation. "It is a niche opportunity that would add cost and complexity to the manufacturing process," says NPD's Baker, arguing that only the most technically savvy customers would be interested in deep phone customisation. "I don't see a lot of future here."

The Moto X is expected to launch in the coming months.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Motorolaconsumer electronicsUSA TodayThe New York TimessmartphonesPhonesAndroidwashington postabcnew york times

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Ian Paul

TechHive (US)
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?