Apple to fix iPhones in store, revamp Apple Care

Plans to repair more iPhones in store rather than exchange a broken iPhone for a refurbished one

Apple has plans to repair more iPhones in store rather than exchange a broken iPhone for a refurbished one. This could see customers paying for a part rather than a flat-fee for a complete replacement.

The revelation was made at a Town Hall session on the Apple campus last Thursday, reports Apple Insider. Apple also told staff that changes would be made to the AppleCare service programmes beginning in the US the autumn, and then rolling out around the world.

Along with the suggestion that they won't need to pay a fixed fee for a complete replacement, customers are more likely to get their phone back with their data intact. Since iPhones are currently replaced with a refurbished model customers lose their data (unless they had a back up).

Currently Apple Store staff are only able to carry out replacements of batteries, vibrator motors, speakers, receivers and home buttons in store. Under the new plans the staff will be able to replace the display, cameras, sleep/wake button, and logic board. Apple Store employees will also get a new tool to diagnose specific hardware problems. If the fault can't be rectified in store the phone will still be sent off site.

Apple Vice President Tara Bunch, who lead the Town Hall session, revealed that the change could save Apple around $1 billion a year.

Apple Care overhaul

The AppleCare service is also set change, so that it is insurance taken out by an individual rather than being attached to particular products.

According to Apple Insider, the new AppleCare may include 24/7 support. Apple may also extend its free iPhone support from 90 days to one year, or potentially two years under the program, according to Apple Insider.

The web-based customer service will also change, offering more tutorial videos and more interaction with Apple employees. Apple may also include support via iMessage.

Follow Karen Haslam on Twitter / Follow MacworldUK on Twitter

Related:

Will Apple replace my iPhone?

Apple Care: What are your rights

Apple's misleading warranties must be punished, says EU Commissioner

Apple sued in Belgium over guarantee misconduct

AppleCare, is it worth paying for? Macworld Buying Guide 2012

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags iPadsmartphonestabletsAppleiPhonehardware systemsconsumer electronics

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Karen Haslam

Macworld U.K.
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?