Salesforce.com to ship Communities app in June

Organizations can use the product to build social collaboration sites for interacting with customers and partners

Salesforce.com next month will begin shipping its Communities application, designed to let companies build external-facing social sites for interacting with their customers and partners.

Communities uses the technology in Salesforce.com's Chatter application, which is designed for building enterprise social networks for internal employee collaboration.

Pricing for Communities starts at US$500 per month, per community site. Companies need to have a Salesforce.com license to use the application, but external participants don't need to be Salesforce.com customers to participate in the sites created with it.

Communities can be used to set up customer service hubs, marketing sites and partner support portals. The application is integrated with Salesforce.com's core CRM (customer relationship management) suite, so data from the community sites can be captured and funneled to CRM files.

Communities was announced in August of last year and went into a "limited pilot" release later, during which some customers got a head start creating sites. Those customers included the U.S. Food and Drug Administration, GE and Pernod Ricard.

With this product, Salesforce.com continues to beef up its enterprise collaboration portfolio and put itself in greater competition with enterprise social networking products from companies such as Microsoft, IBM, Jive Software, Socialtext and Tibco.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags applicationsSalesforce.comsoftwarecollaboration

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?